Job Description Park Nicollet Health Services Job Title: Assistant, Medical Department I Job Code: 565 Leader Title Level: Manager Location: Various Department: Various Final Approval (Dir. or VP Level): Director Date Approved: 08/1992 Date Revised: 02/05/2024 POSITION SUMMARY STATEMENT: Performs a variety of clerical tasks involving direct patient contact, assisting assigned medical department in providing outstanding patient care and services. MINIMUM QUALIFICATIONS: Education, Experience or Equivalent Combination: Graduate from an approved medical assisting or medical office assisting program or equivalent work experience. Licensure/ Registration/ Certification: NA Knowledge, Skills, and Abilities: Basic computer/keyboarding skills required. Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients. Strong verbal communication, human relation, listening, telephone etiquette, and handwriting skills required. Knowledge of medical terminology and anatomy also required. Possesses ability to proficiently operate the following pieces of equipment: Telephone, Personal Computer utilizing word processing software, and Photocopier. PREFERRED QUALIFICATIONS: Education, Experience or Equivalent Combination: NA Licensure/ Registration/ Certification: Medical Office Assistant Certification Knowledge, Skills, and Abilities: Possesses ability to promote and maintain good patient relations and patient confidentiality. ESSENTIAL DUTIES: (15-30%) - Screens and directs calls to appropriate persons. May relay messages back from care clinicians to patients, hospitals, pharmacies, and nursing homes seeking advice or assistance. Monitors the Message Center to ensure that all Department Assistant and other designated messages as assigned have been addressed according to policy: Urgent Messages within 2 hours; routine messages within 4 hours. (5-15%) - Schedules patients for routine appointments, consultations, surgery, or special test procedures as requested by clinician. (5-15%) - Receives and/or responds to requests for new or refilled prescriptions under clinician's direction. (5-15%) - Compiles and prepares routine medical and non-medical correspondence and recurring reports, under supervisor or clinician direction. (5-15%) - Orders appropriate patient charts for care clinician review. (5-15%) - Provides various support to nursing staff as needed. This may include, but is not limited to, such items as cleaning and stocking exam rooms, assembling/disassembling instrument trays. (10-20%) - Establishes and maintains departmental records, files and logs, and related paperwork. (1-5%) - May perform quality checks on various equipment such as autoclave. (5-15%) - Obtains or furnishes answers to routine questions and inquiries. (1-10%) - Performs other tasks as assigned. *Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs. ORGANIZATIONAL EXPECTATIONS: Values All colleagues are expected to live our values: Excellence: We strive for the best results and always look for ways to improve. Compassion: We care and show empathy and respect for each person. Partnership: We are strongest when we work together and with those we serve. Integrity: We are open and honest, and we keep our commitments. Additional Expectations: Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment. Maintains regular and timely attendance. Protects confidentiality. Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying ith the organization's policies and procedures. Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.) POPULATION SPECIFIC COMPETENCIES: Yes No Does this employee have direct patient contact? x Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section. Examples of items that can be included are: Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served. Communicates effectively with patients, families, and team members. Integrates practices that supports patient safety, acknowledges variations in populations served. Anticipates the needs of the population served as well as the unique characteristics of the communities served. Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families. LEADERSHIP RESPONSIBILITY: Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow. NA Critical Job Demands Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands. Critical Demands N/A 0% Rare 1-5% (Up to a 1/2 hour) Occa 6-33% (1/2 hour to 3 hours) Freq 34-66% (3 to 5 hours) Cont 67-100% (5 to 8 hours) Standing - Remaining on one's feet in an upright position at a work station without moving about. x Walking - Moving about on foot. x Sitting - Remaining in a seated position. x Squatting - Assuming or maintaining a crouching position with the knees bent. x Reaching - Stretching out or extending to touch or grasp. x Lifting - Raising or lowering an object from one level to another (includes upward pulling). x Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder. x Pushing/Pulling - Exerting force upon an object so that the object moves away/towards from the force. x Handling/Fingering - (includes typing, computer work, gripping, grasping, and pinching) x Section 2: Place an "X" next to ONE of the terms that best describes the Strength Rating for this job classification whichis expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other... For full info follow application link. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a culture of diversity, equity, and inclusion. A culture where every person feels welcome, included, and valued. It s an important part of our Head + Heart, Together culture, and critical to our success.