What is the opportunity?

Welcome to the Service Division at Edward Jones. We have a passion for providing world class service to our clients and branch teams. Join hundreds of associates that deliver tailored solutions to deliver superior results. Our Service Specialists are part of an engaging and fast paced working environment that offers many opportunities for growth and further career progression. We provide a robust training and onboarding period that teaches you the essential skills as well as subject matter expertise around your assigned topical knowledge.

As a Service Specialist you will provide timely answers, guidance, and support for our clients, branch teams and home office associates to enable an ideal client experience through answering incoming phone calls. Our contact centers are open Monday through Friday, 7:00 AM 7:00 PM CST to accommodate the needs of our clients and branch teams across all North America. Shift times are driven based around the business needs of each department.

What to expect:

• Answer a high volume of phone calls and written inquiries from our clients and branch teams.
• Partner closely with trainers, coaches, and your team leader to build proficiency in your role.
• Provide superior service and single call resolution to our clients and branch teams.
• Grow your knowledge on your assigned topic and build on your expertise.
• If opting for a hybrid or remote work arrangement, supply a distraction free and consistent workplace to protect client information.

Requirements for the role:

• High school diploma or equivalent is required.
• A minimum of 2 years in a customer or client support role.
• Provide flexibility to accommodate the schedule requirements for training and working hours.
• Advanced usage of Microsoft Office applications and Zoom.
• Associates opting for a hybrid or remote work arrangement would need to adhere to the firm minimum internet requirements (non-satellite, hardwired ethernet connection; high speed; 5 MBPS up speed, 30 MBPS down speed, less than 60 ping speed) in order to perform the role successfully.

Please note: Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.

What could set you apart:

• Excellent client service skills
• Superior verbal and written communication skills
• Foster a mindset of continuous growth and improvement
• Exceptional problem solving and analytical abilities
• Completed bachelor's degree
• Prior financial service industry experience
• Previous contact center experience

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity