Job Description Summary

The In-Room Dinning Server (IRD) serves meals to guests in their room. He/she is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The IRD sets-up, services, and breaks-down the Room Service area ensuring a high level of quality, consistency and service.

Job Description

• Key Job Functions
  • Deliver and serve food and beverages to hotel guest's room; set up and serve the order in the guest's room according to specifications and standards.
  • Complete customer payment transactions as outlined in cash and charge procedures. Document legibly the guest's order information on guest checks.
  • Describe all menu items, methods of preparation and prices as needed. Work within policy to accommodate guest's special food requests.
  • Perform set-up and closing side-work; stocks service station, makes coffee, etc. Preset trays as necessary; prepares flatware "roll-ups".
  • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Assist in the scheduling and training of room service staff.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
  • May be required to retrieve trays from guest rooms and hallways within prescribed period of time.
  • May answer room service phones and record orders; utilize up-selling techniques to increase sales.
  • May assist with other duties as assigned.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity