Job Information
Berrien County Public Safety Communications Center - Dispatcher in St Joseph, Michigan
Public Safety Dispatcher
- $44,156/ Year
- Full Benefits Package
Duties:
- Receives emergency/non-emergency calls over various telecommunication devices.
- Mobilizes the appropriate public safety services.
- Executes proper emergency alerts and public warnings as required.
- Performs computerized Law Enforcement Information Network (LEIN) inquiries and entries via computer and radio.
- Practices proper security measures of the facilities and departmental systems, including the safeguarding of confidential information.
- May appear in court as a witness to participate in proceedings regarding involvement in call-related cases.
- Performs general and clerical support duties.
- This description is intended to illustrate the type and level of work being performed by persons assigned to this job. It may not be a comprehensive list of all duties and responsibilities required by a person so classified.
Education And Experience:
- High school diploma or equivalent certificate.
- Minimum of two years of previous related work experience in a capacity that requires interaction with the public, preferably in a customer service or communications/telephone capacity.
- Prior experience in dispatch, law enforcement, fire science, emergency medical response, or in a high-volume customer service center is strongly preferred.
Special Requirements:
- Valid driver's license.
- No felony convictions.
- Candidates must comply with audiometric testing and be able to maintain the audiology requirements set forth by National Emergency Number Association standards.
- Will be required to successfully complete initial intensive and periodic training and maintain certifications.
- Must have the ability to master the telephone system and departmental dispatch computer applications.
- Must be able to work different shifts, weekends, holidays and overtime as necessary.
- May not be able to schedule routine break periods.
Required Skills and Knowledge:
- Ability to communicate well verbally and in written English.
- Communication skills that allow for gathering accurate critical information when assisting members of the public who are involved in high-stress and/or life-threatening situations.
- Must be able to act quickly and accurately.
- Perform more than one function at a time.
- Devote the attention and concentration necessary to work in a fast-paced environment.
- Able to sit and stand for long periods of time.
- General knowledge of the streets and principle locations in Berrien County.
- Data entry or related computer experience.
Preferred:
- Bilingual speaking skills.