What would I be doing?

• Maintain AAA Four Diamond guest service requirements and standards.

• Ensure AAA Four Diamond “observations” (inspection program) are consistently conducted on Team Members within reporting departments.

• Fills all reasonable guest requests and follows up to resolve guest complaints.

• Work closely with Housekeeping, Facilities and Player Development on a daily basis to manage room inventory.

• Ensure safe and proper use of all computer equipment.

• Manage/Control supplies and inventory in the department.

• Proficiently utilize HotSOS to submit, track, and follow-up on work orders.

• Conduct and participate in approved and required departmental training

• Attends required cash handling class and adheres to all cash handling procedures in departments. Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

• Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.

• Address Team Member questions and concerns.

• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.

• Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.

• Attend all regular departmental meetings as well as other related meetings.

• Maintain a safety program to ensure all Team Members have a safe work environment.

• Completes necessary reports in a timely manner to meet deadlines.

• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance.

• Must be able to work flexible hours including days, evenings, overnights, weekends, and holidays.

• Ability to sustain a high level of confidentiality and professionalism.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations.

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.

Responsibilities

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 21 years of age

What would it be like to work at this property?

Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, Ameristar Casino Resort Spa St. Charles hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center.

Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.

Ameristar St. Charles

One Ameristar Blvd.

St. Charles, MO 63301

Requisition ID 2024-49225

Property AMERISTAR CASINO ST. CHARLES

Category Hotel

Position Type Full-Time

Starting Pay Rate USD $17.75/Hr.