Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience through effective problem-solving and support. Bilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele.

JOB DESCRIPTION

• Handle and process all customer inquiries and orders via phone, fax and email
• Direct communication with customers regarding applications and product features
• Act as a liaison between customer and all Cascade departments as needed to help ensure total customer satisfaction
• Recommend and provide quotations for Cascade products
• Enter and verify orders as placed
• Provide information on shipped, open and future orders
• Identify customer problems with Cascade products and attachments
• Recommend process improvements to increase job efficiency and accuracy
• Perform other functions as directed by Department Manager
• Periodic assistance in warehouse pulling orders, kits, etc.

QUALIFICATIONS

• Customer service experience preferred
• Excellent communication skills, written and verbal required
• Proficient with Microsoft Office
• 4-year college degree in relevant discipline required.
• Lift truck knowledge- Mobile Hydraulics/Lift Truck Systems preferred
• Effective interpersonal, written and oral communication skills
• Understanding of customer and market requirements, and a passion for total customer satisfaction
• Able to work cohesively in a team environment
• Exceptional time management and organizational skills
• Ability to cultivate and build strong relationships
• Strong problem solving and analytical skills required
• Adept at making decisions with sound judgment, quickly and effectively