Title: Customer Service Representative

Location: Springfield NJ

Type: 6 Month Contract to Hire

Shift/Schedule: 9am-5pm Monday to Friday

Pay: Negotiable Hourly Rate

Start: Immediate

Responsibilities:

• Be responsible for accurately entering orders/data

• Managing customer service issues, responding to order needs via phone, email, or through e-commerce as applicable. Email heavy role!

• Works closely with Sales, Distribution, and Operations to receive customer orders and support all elements of fulfillment accurately and effectively.

• Utilization of the company business system, preparation and processing of both sales and purchase orders as needed, generation and understanding of applicable Customs import/export requirements and documentation, generation of necessary shipping documentation, adherence to pertinent GMP requirements, and other tasks as determined by management.

  Requirements:

• High School Diploma or equivalent (A.S./A.A. degree or higher in business studies preferred)

• Strong written and verbal communication skills

• Prior experience in customer service is preferred

• Understanding of ELISA assays preferred

• Experience in GMP regulated organizations preferred but not required

• Strong communication skills both verbally and electronically

• SAGE ERP system, but any ERP experience would be great depth understanding and utilization of the organizations business system

• Experience with MS Office Suite (Excel, Word, Power Point, Outlook)

• Attention to detail

• Strong problem-solving skills

• Planning and organizational skills

• Strong experience with Customs imports and export requirements and documentation

• Generation of applicable shipping documentation

  #M3

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.