Underwriting Clerk $17/hr Monday-Friday, 8:00 a.m.-4:30 p.m. with an hour for lunch, 37.5 hours per week Ongoing temporary, will stay on Penmac payroll for long while until an opening becomes available in this department Candidates will start off with back office duties first, once this is mastered, they will transition to have customer service duties in addition to the data entry. Responsibilities include: Assume processing responsibility for assigned states and agencies, process policy changes via the computer system, review policy information, perform rating of vehicle drivers, and verify appropriate coverages Finalize data entry and authorizing issuance of policies via the computer system Maintain a working knowledge of the policy systems Maintain understanding of state guidelines, including available discounts, selection / rejection requirements, state specific forms, and updates to underwriting guidelines and rating factors Review required documentation for policy changes, follow up with the underwriters and then modify policies as necessary Review new business applications for accuracy, determine if policies meet eligibility guidelines and accept, reject, and /or adjust coverage as necessary Assume responsibility for incoming inquiries via phone and email from agents and others, handle overflow phone inquiries via phone system Instruct agents on company guidelines and procedures, be an available resource to agents on a daily basis Research agent service problems / issues to conclusion, this may include communication across divisions Qualifications include: High School diploma required, completed 2 year degree preferred Insurance experience and / or insurance education / training preferred Prior work experience in a customer service / administrative position valuable