Employment Type:

Full time

Shift:

Day Shift

Description:

Mercy Medical Center a member of Trinity Health Of New England is looking for a Receptionist to join our Health Care for the Homeless Team.

Position Purpose:

The Receptionist is responsible providing exceptional customer service to all patients and clients of the medical clinic located at the Friends of the Homeless Shelter on Worthington Street. Performs various clerical and administrative support functions to ensure the efficient and effective operation of the clinic. Greets patients and visitors to ensure proper routing and facilitates patient flow while promoting positive patient satisfaction and positive demeanor. Assists in maintaining patient records, office statistical data and practice performance parameters. The Receptionist completes a variety of clerical and data entry assignments and creates and maintains a professional, caring and customer-oriented environment.

You Will Be Responsible For:

• Manage all incoming phone calls

• Perform scheduling and registration

• Greet visitors and facilitates patient flow while promoting a positive patient experience

• Complete a variety of clerical and data entry assignments

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Minimum Requirements:

• High School diploma or equivalent, Associate's preferred

• 1 -2 years' experience in healthcare preferred

• Excellent computer abilities

• Familiarity with medical terminology

• Bilingual / bicultural in Spanish preferred

Highlights:

• Great benefits effective on First Day

• Full-Time, 40 hrs. Monday – Friday days 8 – 4:30pm

Facility Information

Trinity Health Of New England is an integrated health care delivery system comprised of world-class providers and facilities dedicated to the full spectrum of preventive, acute, and post-acute care, all delivered with the triple aim of better health, better care, and lower costs for our patient populations.

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran