Description We are offering a contract to hire employment opportunity for an Office Assistant in Springfield, Massachusetts. This role operates within the document center, where you will be tasked with managing a high volume of customer-related tasks and maintaining an organized production environment. As an Office Assistant, you will also be responsible for mail processing and related duties while providing support across various office services.

Responsibilities:

• Efficiently process customer credit applications, ensuring accuracy at each step.

• Maintain meticulous customer credit records, updating them as necessary.

• Handle customer inquiries, providing prompt and thorough responses.

• Monitor customer accounts and take necessary action based on account status.

• Work closely with internal departments for the design, production, and distribution of printed materials.

• Operate high volume printers and perform binding and finishing work.

• Maintain schedules to meet production deadlines and ensure an organized production environment.

• Process all outgoing mail, including USPS, UPS, and Fed Ex, and deliver to internal departments.

• Assist with scanning and serve as backup to the scan operator.

• Perform routine maintenance on office equipment, such as clearing jams, refilling toner, replacing machine oil, etc.

• Communicate effectively and promptly with the manager regarding any issues or concerns.

• Use computer programs and CRM to execute tasks and manage customer information.

• Perform cross-functional duties related to Document Center and Office Services. Requirements • Proficiency in Accounting Software Systems

• Experience with ADP - Financial Services

• Ability to design and manage Banner Ads

• Proficient in various Computer Programs

• Experience with CRM systems

• Knowledge of About Time software

• Comfortable Answering Inbound Calls

• Familiarity with Billing Functions

• Capable of performing Clerical Duties

• Strong Communication skills

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .