Accountable Care Organization Manager Job Location - Springfield, MA Position Type - Full-time Salary Range - \$55,000.00 - \$66,000.00 Salary Description Department: Housing Education Services Work Arrangement: Hybrid-remote At Way Finders, we are passionately invested in lifting up the region\'s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking an Accountable Care Organization (ACO) Manager. The ACO Manager furthers our mission through the administration and supervision of a team that supports clients enrolled in an ACO with housing needs, including stabilization and homelessness prevention services. The position covers territory throughout Hampden, Hampshire, and Franklin counties in Massachusetts. The candidate will work in a hybrid-remote capacity but must live within commutable distance to the main office in Springfield, MA, and expect to travel throughout the region. In-office work and in-person meetings are regularly expected. Responsibilities include: Manage the planning, direction, and administration of assigned housing education services programs Provide training and expertise in the interpretation and implementation of program policies and procedures, guidelines, resource availability, and in the resolution of complex matters Assist in obtaining and maintaining credentialing necessary for program funding Oversee participant screening and assessment process; manage participant waitlists Monitor and analyze services data to ensure real-time entry in order to meet contractual compliance, budgetary goal-setting, and program development requirements Complete monthly billing and invoicing; review for accuracy Proactively conduct or facilitate regular individual meetings, team huddles, and staff meetings, providing support, feedback, and training when necessary Assist with caseloads as needed in times of staff vacancy or absences Attend local and statewide meetings as a representative of the organization Provide support on any required reporting to satisfy management, auditors, and funding sources Supervisory responsibilities include: Hire new/replacement staff in an efficient and equitable manner, following recruiting process guidelines Provide clear training, to include timelines and feedback, with flexibility given for different learning styles Evaluate and provide timely feedback to staff on performance-related matters; assess staff members\' strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills Those directly supervised includes Housing Navigators and potentially other program staff Requirements include: 5 years\' progressively responsible experience in housing, social services, or a related role; a combination of experience and a Bachelor\'s degree may be a substitute 1 year in a supervisory or lead role Case management experience preferred Knowledge of social service delivery systems and public benefits preferred Experience with managed care systems preferred Demonstrated ability to navigate complex housing situations and other health-related social need matters Advanced ability with Microsoft Office, and comfort learning new technologies Excellent verbal, written, and interpersonal communication skills with the ability to work with diverse populations Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize Valid driver\'s license and acceptable driving record; reliable vehicle Bilingual (English/Spanish) skills are preferr