*Location: *Spokane CC Main Campus Spokane

*Department: *District Computer Supp Serv

Salary Range: $3,999 - $5,370

Non-Permanent Classified position.

**Starting salary for this position is: $3,999 (Monthly)

Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.**

About Us 

We are a community college district comprised of two accredited colleges, Spokane Community College (SCC) and Spokane Falls Community College (SFCC). In addition to serving a large urban and suburban population in greater Spokane, the district provides educational services to rural communities throughout a 12,302 square-mile region in Eastern Washington. This region includes all of Spokane, Stevens, Whitman, Ferry, and Pend Oreille Counties, as well as portions of Lincoln County.

Both colleges of CCS are accredited by the Northwest Commission on Colleges and Universities and governed by the Washington State Board of Community and Technical Colleges.

Applications will be accepted until 4:00 p.m. PST on 09/23/3034. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About the IT Customer Support Paraprofessional

The Information Technology (IT) Division at the Community Colleges is looking for customer-focused IT paraprofessionals who love to help people by troubleshooting technical challenges and finding optimal solutions. The ideal team member strives for continuous improvement as a professional, a team member, and as a division representative.

The Information Technology Division (IT) deploys strong technical skills and a passion for improving the lives of students, staff, and faculty in a dynamic teaching, learning, and working environment.

IT puts students first, promotes, equity through accessible learning and information technologies, and provides responsive service with excellence and integrity.

The CCS District service region includes urban, suburban, and rural sites located in six counties in northeastern Washington.

*This is a non-Permanent position. *

[CHARACTERISTIC DUTIES AND RESPONSIBILITIES]{.underline}

Triage IT issues in the ticketing queue and escalate work to appropriate technicians and teams. *

Resolve tier I customer tickets. *

Provide assistance via the Customer Support line, in person and virtually for issues related to wireless networks, logging onto campus systems, email, ctcLink, installing Office 365, and user f