Description

Closes: March 24, 2025Starting Range: $65,410.37 - $96,621 per year, Full breakdown belowFull Range: $65,410.37 - $118,631 per year

Job DescriptionAs a member of the CPC Family, your role is to promptly respond to customer inquiries, feedback, and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer’s expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements

Customer Project Coordinator I:

• High School Diploma, GED, or Journeyman Card

• Valid Driver's license and must be able to travel to job sites throughout Avista service territory.

• Direct work experience directly related to GIS, planning, and/or designing construction of natural gas facilities with an emphasis in customer service is preferred.

• Must have strong customer service skills.

• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills is a must.

• Qualified applicants will have basic computer skills and ability to learn computer applications for construction design.

• Strong working knowledge of key operation business process and core applications.

• Ability to interpret and explain complex business processes and concepts.

Other combinations of education/experience may be considered.

Customer Project Coordinator II:

All the requirements for a Customer Project Coordinator I plus:

• 3+ years work experience directly related to planning and designing of natural gas facilities with an emphasis in customer service.

• Experience in construction field with knowledge of Avista’s electric preferred and natural gas infrastructure required.

C ustomer Project Coordinator I Starting Range: $65,410.37 - $84,379 per year, Full Range: $65,410 - $103,347 per year Customer Project Coordinator II Starting Range: $74,610.72 - $96,621 per year, Full Range: $74,611 - $118,631 per year

To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirements Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)