Description

Closes: March 23, 2025Starting Range: $40.83 to $60.78 per hourFull Range: $40.83 to $75.17 per hourPosting Type: Internal/ExternalContacts: Hiring Manager, Brian Hoerner X2136 & Recruiter, Alexia Saad X7664

Job Description

The Energy Resources Technical Systems Analyst serves as front line support for Energy Resource application and infrastructure technology needs, such as Energy Imbalance Market (EIM), generation control applications and infrastructure, Human Machine Interface (HMI), energy trading and tagging software, power supply accounting, etc. This includes user and system support, upgrades, service order resolution, break-fix, troubleshooting and root cause analysis, routine maintenance, configuration and utilization of tools to send proactive alerts, cross-platform user administration, creation of error messages that provide actionable information to end users, creation of system design and configuration documentation, development of step-by-step support task documentation for ancillary support groups, and other activities designed to streamline day-to-day operational support.

Duties & Responsibilities

• Serves as front line technical support for customers and users

• Participates in on-call rotation with other application operations team members

• Actively participates in system projects, change planning and execution, and executes routine maintenance for application technologies

• Documents procedures and maintains knowledge base

• Point of contact to add defects and enhancements to backlog and follow through on details/status with vendors and other resources

• Works in conjunction with Energy Resources Architect, Program Manager, Delivery Manager, Operations Manager and Resource Manager and other stakeholders or staffing sources (professional services) to optimize the value of work performed

• Use agile techniques (such as product backlog) to manage application demand activities

• Ensures the product backlog is transparent and clear, communicating the sequence of work items for resources

• Provides analysis of demand timelines, resources, backlog management, constraints, and iteration planning

• Works with Product Owners and Release Manager on user acceptance testing and deployment scheduling

• Coordinates, plans, and manages work across other functional teams

Requirements IT Systems Analyst, Career:

• BA/BS degree in Computer Science, Information Science, Engineering or related field

• • 3 years of related experience

• Good analytical and problem-solving skills and the ability to interpret data and draw conclusions

• Knowledge of operations and delivery concepts, principles, standards, tools, techniques, and methodologies

• Technical experience performing troubleshooting and root cause analysis

• Knowledge of system testing best practices and methodologies

• Ability to communicate effectively with a variety of audiences

• Works well in a team environment and matrix organization

• Excellent oral and written communication skills

  IT Systems Analyst, Senior:

• BA/BS degree in Computer Science, Information Science, Engineering or related field

• • 5 years of related experience

• Strong analysis skills and working knowledge of statistical analysis and the ability to interpret complex data and draw conclusions

• Extensive knowledge of operations and delivery concepts, principles, standards, tools, techniques, and methodologies

• Technical experience performing troubleshooting and root cause analysis

• Strong knowledge of system testing best practices and methodologies

• Ability to communicate effectively with a variety of audiences

• Works well in a team environment and matrix organization

• Able to perform intermediate workflow, performance and financial analysis

• Excellent oral and written communication skills, with the ability to communicate at all levels of the enterprise (team, Mgr, Sr. Mgr, Director, VP, etc...)

• Ability to lead and inspire a team to meet Key Performance Indicator (KPI) targets set by management

Other combinations of education and experience may be considered.

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager. (Remove for Bargaining Unit Positions)

To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirements Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)