Consumer Specialist-Retail Job Locations US-WA-Spokane Valley | US-WA-Spokane ID 2024-23706 Company TDS Telecom Pay Range $17.31 - $25.97 Sign-On Bonus $1,000 Overview Work Location: 5320 E Sprague Avenue, Suite 200, Spokane Valley, Washington OR 6704 N Nevada Street, Suite 6, Spokane, WA Type of Position: Full Time - 40 Hours per Week Hourly Rate: $19.88 Hours: 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm. (Every 4-6th Saturday) Sign on Bonus: $1000 (Paid 30 days after employment) What does a day in the life as a Consumer Specialist - Retail look like?! You'll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you'll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of what a customer is looking for, including questions about new or existing services, troubleshooting issues or inquires about our fiber construction. You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store. Regular ability to maintain exceptional attendance and promptness for work is significantly important in this position! Did we mention that you'll also be receiving these amazing benefits? Medical, Dental, Vision coverage starting on day 1 of employment! Excellent 401k plan (100% matching on 3%, 40% matching on 2%) 3 weeks of vacation and 2 weeks of sick time per year! 5 weeks of PTO! Discounts on TDS services Tuition assistance after working with TDS for 1 year If you are considering jobs like Customer Service Representative, Retail Associate, Retail Team Member, or Retail Representative, then this career move would be a great fit! The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $19.88 per hour. TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to a mix of rural and suburban communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. Responsibilities Assist customers over the phone and face-to-face for Retention, Disconnect and Move order calls and walk-in requests, as well as identifying needs and selling services to both prospect and existing customers. Uses save techniques that involve negotiation & interpersonal communication skills in order to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs. Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue. Deliver sales and retention results through providing exceptional customer service. Exceed or meet monthly goals including increased revenue and retention metrics. Resolves complex/escalated customer problems in partnership with other teams to ensure long term solutions to avoid future issues. Resolves construction related issues in our