Description Where you will work Clearwater Paper is a premier independent supplier of paperboard packaging products to North American converters. Headquartered in Spokane, Washington, our team produces high-quality paperboard that provides sustainable packaging solutions for consumer goods and food service applications. Our business thrives on the foundation of our talented team members. Embodying our core values of commitment, collaboration, communication, courage, and character, we foster an environment where every person is safe, respected, and valued. Through community giving, a matching gift program, employee volunteerism, and more, we support the communities where we live and work. For additional information, please visit our website at www.clearwaterpaper.com. What you will do This is an exciting time to join our team as a Customer Service Specialist. The successful incumbent possesses a strong command of the company's customer service policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional sales opportunities. The customer service specialist must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales managers and production personnel. Account Management Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels. Uses product knowledge to assist customers with ordering needs. Reserves machine capacity, enters orders, communicates ship dates. Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery). Ensures customer orders comply with Sales and Manufacturing agreement. Minimizes financial impact of freight costs by maximizing capacity on chosen mode of transportation or by assigning freight differential cost to customer. Inside Sales Solicits new orders to assist Operations in qualifying production runs, filling open machine capacity, and selling aged inventory for prime pricing. Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary. Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and accounting issues. Works with sales and quality to supply customers with product samples and trial inventory to secure new business. Regularly communicates with CLW outside sales contacts on opportunities and issues uncovered during regular job activities. Inventory Management Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted levels. Manages input of sales orders utilizing Electronic Data Information (EDI). Collaborates with sales, customers, and schedulers by analysing and adjusting warehouse inventories as needed to ensure adequate turns are being met. Coordinates customer needs with 3PL warehouse contacts. Reviews aged inventory, looking for sales opportunities within customer territory. Forecasting Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst. Monitors customer order volumes to align with sales forecasts. Collaborates with scheduling and operations management to balance with production targets. Key Competencies & Attributes Confidence in dealing with ambiguity; bringing different perspectives to light High degree of business curiosity; quick learner with a proactive and agile mindset Optimistically looks toward future for opportunities to innovate and improve Ability to gath