Job Title: Customer Service Representative

Job Description

The Customer Service Representative provides current and prospective domestic and international customers with information about products, services, processes purchase orders, quotations, product returns, and complaints, all while building solid customer relationships and ensuring customer satisfaction and retention.

Responsibilities of essential functions include:

• Answer incoming calls and emails to assist the customer or route to the appropriate company function

• Enter customer purchase orders into ERP, create sales order confirmations and packing slips

• Contact customers to resolve questions, inconsistencies and or missing data in purchase orders

• Enter new/prospective customer accounts into ERP and Outlook and update information in current accounts as needed

• Generate product quotes for customers to provide information about product pricing and availability

• Cross-reference competitor products to gSource products

• Respond to shipping inquiries and order status questions

• Provide backorder updates to customers and process backorder shipments

• Create return authorizations and process product returns

• Document, research and resolve customer complaints regarding products or services and complete complaint processing procedure in a timely manner

• Escalate customer issues and feedback to management as needed

• Assist customers in navigating the website and online store

• Perform scanning and filing of documents

Hard Skills

• ERP system experience (Sage preferred but open)

• Data entry

• Product cross-referencing

• Order processing

• Generating product quotes

• Handling product returns

• Complaint processing

Soft Skills

• Effective communication

• Customer relationship management

• Problem-solving

• Attention to detail

• Time management

Job Type

This is a contract position with a duration of 6 Month(s) - potential to go permanent but not guaranteed!

Work Site

This is a fully on-site position in Emerson, New Jersey.

Work Environment

Working schedule: 8:30 am to 5:15 pm with a 45-minute unpaid break.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.