Patient Coordinator I – Records Coordinator

Responsibilities:

1.

Procure Medical Records:

Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.

2.

External Record Requests:

Initiate and track requests for medical records from external healthcare facilities as needed.

3.

Electronic Record Management:

Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.

4.

Physical Media Handling:

Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.

5.

On-site Office Duties:

Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.

6.

Fax Management:

Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.

7.

Collaboration:

Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.

8.

Daily Huddle Tracking:

Complete the daily huddle tracking sheet, detailing workload completion and sharing updates with the team.

9.

Team

Support:

Act as a team player, providing assistance to colleagues when they are overloaded with tasks.

10.

ROI Retrieva

l: Collect Release of Information (ROI) forms from the front lobby as needed.

11

. Communication with Clinical Staff:

Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.

12.

Record Requirements:

Ensure that all new patients have, at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.

13.

Medical Record Logging:

Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team

• High school diploma required. Bachelor degree preferred.

• Two years of customer service or healthcare related experience.

• PC and word processing skills are required.

• Knowledge of billing and managed care programs preferred.

• Familiarity with third party insurance verification, authorization and referral procedures preferred.

• Familiarity with cancer-related information and terminology.

• Good interpersonal skills.

• Excellent written and verbal communication skills.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans