At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The HOPE intake coordinator is a valued position in our child and family engagement center. This position is often the first contact our children, youth, families, and department of social service workers meet to help them navigate the health care systems. They have a key role of working with youth and families in foster care, receiving adoption assistance, and former foster youth, their providers, and the department of social service workers who care for these children and youth to help them arrange needed appointments, address social determinant of health needs, navigate customer service concerns, and assess initial health risks. This position is located within the lower Peninsula of Michigan.

If you reside in the state of Michigan in the lower Peninsula area, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities :

• Responds to Incoming caregiver, adoptive parent, former foster, DSS, and with approval biological parent calls

• Resolve or refer billing and customer services inquiries for specialty plan members

• Provide excellent Customer Service to both for specialty plan members and stakeholders

• Consistently meet established productivity, schedule adherence, and quality standards

• Receives Care Coordination notification cases for non-clinical assessment / intervention and provides appropriate triage

• Ensures all potential member needs are identified and forwarded to the appropriate Care Manager or supervisor for risk validation when applicable

• Provides education related to entrance into care exams and escalated well-child visits per the AAP schedule for foster children

• Identifies and distributes trauma-informed care and disease management mailings.

• Processes member and provider mailings as needed

• Complete member/family assessments as required

• Handles a caseload of low risk stratified members in foster care, receiving adoption assistance, or former foster youth

• Performs assessments on low risk members in foster care, receiving adoption assistance, or former foster youth

• Establishes low risk care plans for members in foster care, receiving adoption assistance, or former foster youth

• Provides supportive trauma-informed education to help increase family stability in families at risk of disruption

• Provides transitional life skills education to transitional age youth and young adults

• Advocates on behalf of the youth and families

• Other duties as assigned by manager and / or director

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)

• 2+ years of customer service experience or community outreach experience

• Intermediate level of computer proficiency including MS Word, Excel, and Outlook

• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)

• Valid state of Michigan driver’s license with state required insurance and access to reliable transportation

• Ability to work Monday through Friday between the hours of 8:00am and 5:00pm

• Must reside within the lower peninsula of the state of Michigan

Preferred Qualifications:

• 2+ years working within the child foster care system

• Experience working within the health care Industry and with health care insurance

• Experience working in a hospital, physician's office or medical clinic setting

• A clerical or administrative support background

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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