Are you passionate about delivering exceptional service? Join our team as a Customer Service Representative for our HVAC & Plumbing company! We\'re seeking a dynamic individual with a knack for problem-solving & a passion for helping customers. Responsibilities: First Point of Contact: Serve as the initial point of contact for customers seeking assistance with HVAC & Plumbing services, inquiries, & support. Customer Support: Provide timely & accurate responses to customer inquiries via phone, email, & in-person communication. Offer guidance & assistance on a wide range of HVAC & Plumbing-related questions, including service inquiries, pricing, scheduling, & technical support. Problem Resolution: Address customer concerns & resolve issues efficiently, ensuring a positive experience & customer satisfaction. Collaborate with internal teams to escalate & resolve complex inquiries as needed. Appointment Scheduling: Coordinate with customers to schedule service appointments, installations, & maintenance visits. Optimize scheduling to accommodate customer preferences while maximizing technician efficiency. Order Management: Process orders for HVAC & Plumbing equipment, parts, & services accurately. Coordinate with the inventory & logistics teams to ensure timely delivery & fulfillment. Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, & transactions. Input relevant data into the customer management system to facilitate efficient follow-up & future communications. Product Knowledge: Stay informed about our HVAC & Plumbing products, services, & industry trends to provide knowledgeable assistance to customers & address their needs effectively. Customer Education: Educate customers about HVAC & Plumbing products, services, & maintenance best practices to empower them to make informed decisions & optimize system performance. Qualifications: Exceptional Communication Skills: Ability to communicate effectively & empathetically with customers, both verbally & in writing. Customer-Centric Attitude: A genuine desire to assist customers & provide exceptional service experiences. Problem-Solving Abilities: Strong critical thinking & problem-solving skills to address customer inquiries & resolve issues promptly. Organizational Skills: Ability to manage multiple tasks simultaneously & prioritize workload effectively in a fast-paced environment. Team Player: Collaborative mindset with a willingness to work closely with colleagues across different departments. Technical Aptitude: Basic understanding of HVAC & Plumbing systems & terminology preferred, but not required (training will be provided). Compensation: Good benefits package includes competitive pay ranging from \$24 to \$28 (DOE) & opportunities for advancement. A positive, collaborative work environment where your skills are valued, & your potential is nurtured. Exciting projects that will challenge & inspire you to reach new heights in your career. Join Our Team: If you\'re passionate about delivering top-notch customer service & thrive in a dynamic, customer-focused environment, we want to hear from you! Join our team & play a pivotal role in providing exceptional service to our valued customers in the HVAC & Plumbing industry. Apply today to embark on an exciting journey with our HVAC & Plumbing company!