Fulfillment Manager

About Us

At ElleVet Sciences, we are committed to improving the lives of pets through science and innovation. As a leader in veterinary health, we are dedicated to providing effective, science-backed solutions for pets. Our mission is to combine cutting-edge science with care and compassion to create products that make a real difference.

The secret to our success is simple, and the same as our company philosophy: Do the right thing, do what is best for animals, trust science, and always be learning.

Our comprehensive benefits package includes the following:  

• Health, dental, and vision insurance

• Health savings account (HSA)

• 401(k) with company match

• 20 days of paid time off (PTO) per year & 9 paid company holidays

• Paid volunteer opportunities

• Basic and voluntary life insurance

• Short and long-term disability insurance

• Employee discount on our products

• Flexible schedules and room for internal growth

• Dog friendly office

  What You Will Do

• Lead, guide and coach the daily operations of the order fulfillment team including oversight of order entry, administration, and shipping processes.

• Develops and maintains an effective and motivated team.

• Train and cross-train new and existing employees (from multiple areas of the business) on fulfillment processes and procedures, as needed; identifies training gaps that may exists.

• Monitor daily activities to ensure that accuracy, customer satisfaction, and quality standards are maintained.

• Utilize CRM and ERP systems to maintain order and customer information and monitor inventory levels to maintain appropriate stock of fulfillment and marketing materials.

• Report on established goals, metrics, and key objectives of the fulfillment function.

• Work closely with leadership to recommend workplace layouts, safety/ergonomic changes, fulfillment methods and handling efficiencies by auditing processes to improve material flow, reduce errors, and improve overall cost.

• Develop and maintain standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals

  Who We Are Seeking

• Ability and desire to lead, direct, and delegate a growing fulfillment team; actively listens, communicates, and coaches team in an organized and decisive way.

• Excellent verbal and written communication, critical thinker with sound judgement and time management skills.

• Ability to work under pressure and to meet tight deadlines when required.

• Familiarity with or ability to train on equipment operation.

• Strong computer knowledge: Microsoft Office, CRM, ERP, Ecommerce Sites, WorldShip or similar programs.

• Ability to thrive in a dynamic work environment with rapidly changing priorities.

• Bachelor’s degree preferred.

• Proven experience in fulfillment leadership or related.

  Physical Demands and Work Environment. Able to meet the physical requirements that go with working on the operations floor – standing for 2+ hours, extended reach, lifting up to 50lb, occasionally climb, kneel, or bend and specific vision ability – close, color, depth perception and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ElleVet Sciences is an Equal Employment Opportunity Employer.