Northern Light Home Care and Hospice

Department: Patient Access Management

Position is located: Northern Light Home Care & Hospice So Portland

Work Type: Full Time

Hours Per Week: 32.00

Work Schedule: 8:00 AM to 5:00 PM

Summary:

Exercises independent judgment in initiating and facilitating the flow of patient information and services for agency patients; communicates with clinical staff, clinical management, patients, and families to plan and implement scheduling and staffing changes as well as adding protocols to individual care plans. Responsibilities include obtaining intake admission information on new patients, scheduling clinical staff visits when indicated, addressing patient concerns/needs, obtaining physician admission orders for services, and collaborating with field staff to ensure client care needs are met in a timely manner. Responsibly directs and supervises, other members of the patient care team such as LPNs and HHAs. Provides direct patient care as needed. Performance reflects the mission and values of Home Care & Hospice.

Responsibilities:

• Acts as the primary contact for team coordination

• Processes physician orders

• Obtains referrals and assigns clinical team member to patient, utilizing clinical knowledge to support clinical team needs

• Applies clinical knowledge to triage patient symptoms and provide education telephonically and if necessary, in person

• Responds to patient and family needs and takes appropriate action

• Assists in researching patient concerns, following through with resolution

• Collaborates with clinical staff and management to correct identified problems and trends

• Collaborates with clinical leader to prioritize visits that are un-assigned due to staff absences and fluctuations in visit volume

• Coordinates medication arrangements with Hospice pharmacy provider and hospice staff

• Engages system Resource Center regarding Hospice DME, and patient/family needs

• Utilizes critical thinking, clinical skills, and problem-solving skills to promote continuous quality improvement in supporting the patient care experience, scheduling and patient care coordination

• Generates and distributes team reports as directed

• May supervise and direct patient care provided by other team members

• Participates in coverage of department seven days a week, including holidays

• Other duties as assigned

Other Information:

• BLS for Healthcare Providers certification is required to be obtained prior to independent visits.

• Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed

• Two years of experience, one of which is in home care

Competencies and Skills

• Basic Life Support

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Catheterization

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Human Capital, Supply Chain and Financial Software.

• Injection Administartion

• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.

• Word processing, spreadsheets, data entry, database experience and other computer related skills.

• MS Teams

• Multi-line phone, scanner, photocopier, fax, and internet.

• Obtain Vital Signs

• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

• Specimen Collection

• Sterile Gloving Technique

• Wound Care

• Zoom

Credentials

• Required Registered Nurse

Education

• Required Associate's Degree

Required Experience

• 2 year/years of Clinical Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.

• Potential exposure to very hot or cold temperatures.

• Work with computers, typing, reading or writing.

• Lifting, moving and loading 20 to 30 pounds.

• Prolonged periods of sitting.

• Prolonged periods of walking.

• Potential exposure to diseases or infections.

• Work beyond the regularly scheduled hours.

• Alternate shift schedules (day, evening, nights, weekends).

• Lifting, moving and loading less than 20 pounds.

• Lifting, moving and loading 30 to 50 pounds.

Position Clinical Srvs Coord-BLR/RNLocation Req ID null