Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant and Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants that welcome American Express branded cards. Our goal is to be an indispensable payments partner to our merchant clients while simultaneously delivering differentiated products and services that meet or exceed their needs and drive revenue growth and premium economics for both the merchants and American Express.

B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth industry for the Enterprise. The B2B Product, Partner, and Client Management Group (BPPC) within Merchant Services – U.S. is responsible for overseeing a portfolio that contains 18 Merchants in the courier and wholesale auto supply verticals of varying size from $500K to $6B. The Merchant accounts must be prioritized and organized both for business expansion and customer satisfaction. The portfolio represents a significant upward growth opportunity. Our mission is to be warmly welcomed by Merchants and support their growth through American Express forms of payment including credit cards, virtual cards, Accounts Payable Automation, Buyer Initiated Payments (BIP), and innovative product offerings as they become available.

How will you make an impact in this role?

The Courier and Wholesale Auto vertical offers an opportunity to deliver innovation and efficiency to provide incremental value to our merchant partners. The vertical presents a high level of interaction and engagement across the Blue Box including the Global Commercial Services, Marketing, and Product. Managing this portfolio provides the opportunity to leverage strategic thinking, strong relationship management, and consultative selling skills to drive incremental revenue for American Express.

Candidates considered for this position will demonstrate a robust account management and business development background, an ability to think innovatively, possess strong financial and analytical skills and the ability to lead in a fast-paced and highly complex/matrixed environment while contributing to a fun and positive team dynamic as an informal leader. Core expectations are:

• Business Development : Drive profitable charge volume and revenue growth by using in-depth knowledge of Merchant’s business/industry and Merchant Services US. Identify and build a pipeline of incremental growth opportunities to increase profitability/contribution margin.

• Relationship Management: Cultivate and leverage relationships across American Express and the Merchant to identify and implement solutions to grow and expand share while ensuring premium level of servicing to dedicated account contacts.

• Strategy: Devise strategic account plans to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share.

• Strong Performer: Deliver against goals by leveraging American Express assets to drive AXP revenue, deepen relationships, and deliver value against merchant needs.

• Consultative Selling : Consult with merchants on how to capitalize on the fast-paced evolving payments space.

• Project Management: Work with internal partners and seamlessly multi-task, prioritize and act with a sense of urgency.

Minimum Qualifications

• Experienced relationship manager with proven ability to learn quickly, develop strong client relationships, sell-in initiatives and uncover new opportunities to grow revenue and share.

• Demonstrate executive presence internally and externally, with the ability to confidently lead Senior/C-level discussions with clients to influence client decision- making and drive timely results.

• Strong negotiation skills and project management skills, with an excellent ability to prioritize effectively and drive results.

• Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners.

• Highly developed communication skills with ability to tailor messages to different audience types internally and externally.

• Demonstrated analytical and creative problem-solving skills and proven financial acumen.

• Self-starter with the ability to lead a business in autonomy.

• Collaborative and enthusiastic team player with a will to win.

• Solid foundation in Microsoft Office: PowerPoint and Excel

• Bachelor’s degree required, MBA a plus

Preferred Qualifications

• Familiarity with financial statements: Income Statement, Balance Sheet and Cash Flows Statement.

• Possess the ability to understand the unique challenges facing B2B merchants.

• Knowledge of B2B payments, experience developing B2B marketing promotions and/or experience in B2B Issuing organizations a plus.

• Virtual based position, candidate based in Memphis Tennessee is highly preferred but open to candidates residing in bordering states as well.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Sales

Primary Location: US-Tennessee-Amex - for internal use only

Other Locations: US-South Carolina, US-Arkansas, US-Kentucky, US-Alabama, US-Missouri, US-Virginia, US-Georgia, US-North Carolina

Schedule Full-time

Req ID: 24015361