As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What is the job?

The Conferencing and Events Sales Manager is responsible for overseeing and enhancing the overall Conference and Events (C&E) operations within the Hotel. This role involves setting and maintaining standard operating procedures, managing hotel performance and pipeline, and collaborating with various departments to drive sales and optimise event planning processes.

Your day to day

• C&E Operation Management:

• Develop and enforce standard operating procedures for C&E operations.

• Proactively implement and maintain the C&E IHG toolkit, ensuring up to date planning, procedures, and systems, including Delphi, USPs. Objection Bank, CVENT, Meeting Broker and others.

• Oversee the Hotel’s performance in alignment with IHG’s C&E Insights.

• Pipeline and Performance Management:

• Manage and monitor the Hotel’s pipeline and allocate the C&E inbox effectively.

• Assist the Director of Sales & Marketing with strategic input and the development of the C&E sales planning calendar.

• Contribute to key account management and pricing strategies.

• Sales and Quoting

• Implement tactical offers and promotions in collaboration with the Director of Sales and Marketing.

• Handle end-to-end quoting and client follow-ups for RFPs, including updating leads in Delphi.

• Client and Account Management

• Proactively manage and liaise with key accounts and hotel clients.

• Attend C&E functions and familiarisation trips as required.

• Operational Liaison

• Collaborate with key Precinct stakeholders to optimise relationships and operating standards.

• Maintain effective communication with the Hotel’s operations department.

What we need from you

• Proven experience in Sales and Events Management role within the hospitality industry.

• Strong knowledge of C&E procedures, systems (e.g., Delphi, CVENT) and standard operating practices.

• Excellent organisational skills and attention to detail.

• Ability to manage multiple priorities and meet deadlines.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Suite and relevant sales and event management software.

• Bachelor's degree in Hospitality Management, Business Administration or a related field preferred.

• This is a Hotel-based full time position.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

• There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com / to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.