Conduent Senior Business Analyst – SalesForce in Somerset, New Jersey

Senior Business Analyst – SalesForce


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

Business Analyst:

Applies technical knowledge in determining end to end design requirements for projects involving Pharma Life Sciences lines of business. Work closely with business partners to design technical solutions, determine requirements, and develop functional designs based on the analysis of business needs, objectives and existing systems infrastructure. Drives and participates in design, development and implementation of a wide range of applications. Work closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts address business and client needs. Works under minimal supervision and authoring creative solutions.

Position Overview:

The Business Analyst will work as a translator between the Business units and the Technology team; conducts requirements gathering meetings, JAD sessions, and root cause analysis, documents business requirements, use cases; coordinate test activities, and release management. Assist in project management.


  • Review, analyze, and evaluate business systems and user needs

  • Interact with business and operations stakeholders to determine requirements for new projects and enhancements.

  • Participate in all phases of the SDLC to ensure implementation of system requirements

  • Provide recommendations to internal business groups on process improvement projects by analyzing business process flows and identifying changes. Collaborate with IT team to determine feasible solutions to meet requirements

  • Define current/future state process flows.

  • Facilitate the creation of Test Plans and Scripts and manage User Acceptance Testing (UAT)

  • Serve as customer liaison on project facilitating daily and weekly project review meetings with clients and team members

  • Handle change management. Conduct root cause analysis and risk/issue identification.

  • Deliver the following artifacts as needed: Business requirements document, functional requirements, use cases, wire frames, report mockups, dashboards and process workflow design.

  • Experience in data analysis using SQL, MS Access or related technologies.

  • Develop and maintain a thorough understanding of business needs from both technical and business perspectives

  • Assist testing team to ensure requirements are easily understood and to identify comprehensive testing scenarios

  • Effectively prioritize and execute tasks in a high-pressure environment

Qualifications / Experience:

  • Bachelor’s degree in Management Information Systems / Computer Science / Computer Engineering or equivalent experience

  • Minimum of 2 years’ experience in SDLC, gathering and documenting requirements for various complex business systems

  • Experience in conducting business requirement sessions, JAD sessions and various elicitation techniques.

  • Ability to grasp technical concepts and translate business requirements into Functional Specifications

  • Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint, Visio)

  • Ability to work with a sense of urgency and attention to detail

  • Excellent oral and written communication skills.


  • Strong knowledge of sales and sales operations preferable within SaaS and Life Sciences environment

  • Strong knowledge of validation rules, workflows and Visualforce pages and other Salesforce attributes

  • Strong knowledge of sales and sales operations preferable within SaaS and Life

  • Experience in UML Modeling.

  • CBAP Certification

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job IM Business Analysis

Primary Location United States-New Jersey-Somerset

Other Locations United States-New Jersey-Basking Ridge, United States-Florida-Boca Raton

Organization ITS

Unposting Date Ongoing

Req ID: 18029176