Job Summary

As an ITAM Technical Content Writer, you will play a critical role in creating,maintaining, and enhancing technicaldocumentation for our ITAM products. You will work closely with product managers, developers, and other stakeholders to produce clear, concise, and user-friendly documentation that enables our customersand colleaguesto effectivelyutilizeour solutions.

The Technical Writer will be based in Somerset NJ,officesand will report into the ITAM Product Team Manager.It is expected that this role will require occasional travel both nationally and internationally.  

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include but not limited to:

• Develop andmaintaincomprehensive technical documentation, including user guides, installation manuals, API documentation, release notes, and online help content.

• Collaborate with product managers, engineers, and other stakeholders to gather and understand product requirements and functionality.

• Translate complex technical concepts into easy-to-understand content for a diverse audience, including end-users, administrators, and developers.

• Ensure documentation isaccurate, up-to-date, and adheres to company standards and best practices.

• Create andmaintaintemplates for various documentation requirements.

• Continuously review and improve existing documentation to enhance usability and accessibility.

• Manage multiple documentation projects simultaneously and meet deadlines.

• Assistin the creation of training materials and tutorials to support customer onboarding and product education.

• Participate in product testing and validation to ensure documentation accuracy.

• Able to perform documentation quality assurance and editorial review for multiple business teams.

• Work with sales to help createSOWdocumentationand support inmaintainingour sales automation tool to ensure best practice for document creation.

• Provide support for training of our sales automation tool to ensure it is used in the correct way.

• Ensure all documentation meets our ISO 27001 requirements.

Qualifications

• Bachelor’s degree in English, Jourunalism or relevant work experience

• Minimum of 2 years of experienceas a Technical Content Writer

Required Skills

• English or technical degree or equivalent.

• Exceptional attention to detail.

• Experience with mark down language and HTML.

• Experience working with complex technical solutions.

• Ability to understand advanced concepts and translate that into easy-to-understand language for non-technical readers.

• Experience working in an Agile technical team and with Product Managers.

• Experience working under ISO guidelines and understands the requirements.

Preferred Skills :

• IT Asset Management or Industry Experience

Certifications Required

Held or willing to work towards:

• Complete all LISA Training Modules & pass all exams

Unique Requirements

• This role will require occasional travel both nationally and internationally (25%)

• Extended hours arerequiredto complete some special projects

Additional Information

• The estimated annual pay range for this position is $45,000 - $85,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Somerset

Requisition ID 2024-17936

Approved Min (Total Target Comp) USD $45,000.00/Yr.

Approved Max (Total Target Comp) USD $85,000.00/Yr.

Compensation Structure Flat Base

Category Technical Presales/Post Sales