Job Summary

Come join a team of motivated individuals to help achieve our operational goals. The Cisco Operations - Ordering Specialist will assist in streamlining SHI's ordering process for Cisco to acquire assets for our customers more efficiently. This is an exciting opportunity to join a company that focuses on enabling and growing their employees, allowing a promote-from-within philosophy. This position is remote but may be required to report to an SHI office for business needs as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Including, but not limited to:

• Act as an expert for Cisco ordering requirements

• Become proficient with internal sales systems and tools for quoting, ordering, and sourcing products

• Run daily reports to identify Cisco orders that are ready for placement and appropriately prioritize them

• Meet response times as required by management

• Ensure order accuracy before releasing it for placement

• Communicate with both internal and external resources to resolve post-sales issues, following them through to completion

• Identify common problems and help leadership devise plans to proactively address them

• Stay up to date on Cisco ordering requirements and product offerings by attending product and sales trainings as required

• Maintain relationships with both internal and external (Cisco) sellers by ensuring orders are submitted cleanly to prevent kickbacks and delays

• Manage deal trackers for month end booking recognition

• Collaborate closely with distribution team and SHI's Purchasing Department to ensure process efficiencies are being completed correctly internally and externally

• Take on additional projects as required by management/business needs

Qualifications

• 1 year experience in Technology reseller or adjacent

• Cisco and/or distribution knowledge preferred

• 2 years’ experience in Customer Service and/or Sales Experience

Required Skills

• Critical thinking

• Attention to detail

• Ability to effectively communicate complex subject matter- both verbally and written

• Organization and time management

• Eager to learn

• Willing to teach

• Proficiency with Microsoft Excel

• Ability to work effectively within all levels of an organization, both internally and external

• Approachable, composed, and a professional attitude

• Ability to work both individually and in a team environment

• Self-Motivated with the ability to work in a fast paced and constantly changing environment

Preferred Qualifications/Skills:

• Experience with Cisco's Commerce Tool - CCW

• Knowledge of SHI's ordering process

• Proficiency with Microsoft Office Products

• Outlook, PowerPoint, and Word

• Advanced Excel knowledge

Unique Requirements

• Position requires 10-15% travel for ongoing enablement and training

Additional Information

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

• The estimated pay range for this position is $50,000 - $65,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Refer a friend to this job (https://careers-shi.icims.com/jobs/17218/cisco-operations-ordering-specialist-i/job?mode=apply&apply=yes&in_iframe=1&hashed=-336032949)

Need help finding the right job?

We can recommend jobs specifically for you!

Job Locations US-TX-Austin | US-NJ-Somerset | US-PA-Bethlehem

Requisition ID 2024-17218

Approved Min (Total Target Comp) USD $50,000.00/Yr.

Approved Max (Total Target Comp) USD $65,000.00/Yr.

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support