Job Title:

Team Lead

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital marketing sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology , we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

What you'll be doing:

• Supervising and managing a team of sales associates, ensuring adherence to company policies and legal requirements, including work attendance and performance monitoring.

• Providing regular coaching and feedback to direct reports, ensuring performance metrics are consistently met.

• Leveraging data-driven insights to proactively implement new processes that enhance business performance and drive improvements.

• Identifying performance challenges, developing and executing action plans to address issues, and implementing corrective measures, including termination when necessary.

• Ensuring your team delivers exceptional service that meets contractual Key Performance Indicators (KPIs) and financial goals.

• Setting clear expectations for employees and providing timely updates on performance and goals.

• Developing and sharing effective sales strategies with team members, outlining clear objectives and anticipated results.

• Coordinating and leading team huddles and activities to foster collaboration and maintain high team morale.

• Staying updated on internal processes, policies, and procedures, and participating in mandatory management development training.

• Engaging with clients in meetings to provide performance insights and outline action plans to enhance team outcomes.

• Upholding and promoting Concentrix values through consistent behavior and attitudes, acting as an advocate for team members.

• This is a Hybrid position, with standard working hours M/F 10:00 - 19:00.

What we're looking for:

• Solid knowledge of sales and business development strategies;

• Strong coaching skills, with the ability to mentor and empower team members to enhance performance and professional growth;

• Digital marketing background or a strong interest in marketing would be a significant advantage;

• Proficiency in Microsoft Office 365;

• Exceptional analytical skills with the ability to interpret data and drive insights;

• Proven ability to develop and present action plans, including structured glide paths;

• Skilled at managing complex cases and serving as a key point of guidance for the team;

• Highly motivated individual with a talent for coaching and developing team members to meet performance targets;

• Strong organizational skills, with the ability to manage time and prioritize tasks effectively;

Our perks:

• Monthly transportation/internet allowance;

• Bonus for important life events (marriage, birth or adoption of a child, university graduation);

• Additional health and dental care plan (fully covered by the employer);

• Life insurance;

• Voluntary Sport Card (Multisport).

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential

Help us G.R.O.W. Join us!

#LI-DNI

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required)

Time Type:

Full time

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