We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choosefrom.

POSITION SUMMARY

Our organization is looking for a motivated full-time employee to start building new Expert Areas in our Technical Support family. In our Industries support team, you will have the opportunity to develop yourself in technical topics as well as business processes. Are you up for the challenge?

EXPECTATIONS AND TASKS

• Deliver an outstanding support service to our global customers.

• Provide support through remote connection, troubleshooting, debugging, researches on our knowledge base, system parameters checks and tests in non-production environments.

• Get involved and process critical or escalated support incidents.

• Create and share documentation withcustomers and peers.

• Be available in real-time support channels (Expert Chat / Schedule an Expert)

• Contribute to customers and partners through SAP communities.

• Report new system errors to Development teams.

• Participate in global projects.

• Participate in weekends and holidays rotation schedule to guarantee 24x7 support coverage.

• Working time: 50% on regular shifts and 50% on late shifts (2 PM 11 PM).

• Work 3x/week at the office.

REQUIRED QUALIFICATIONS, SKILLS AND COMPETENCIES

• Excellent English communication skills (written and oral) as you will be in contact with global customers and peers via e-mail, systems, and calls.

• Excellent technical skills.

• Ability in troubleshooting and root cause analysis.

• Familiarity with general business terms and processes.

• Expertise in programming logic, ABAP language, debugging, reports, function modules, data dictionary, classes, interfaces, tables, BADIs.

EDUCATION

• University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered.

NICE TO HAVE

• Spanish skills.

• Experience working in customer service and support organizations.

• Experience in SAP S/4, SAP ERP or other vendor business solutions.

• Experience working with customers in a support environment.

*Please submit your CV in English. CVs that are not in English will not be assessed.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.At SAP,you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs_at_sap#17498858-1050-415e-8d82-21f91655666b_96fc) . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 399604 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.