Eaton’s ES AMER ESS division is currently seeking a Regional Support Engineer - Power Systems Automation.

This position can be based out of the North East or South East Region of the United States. This position will be located remotely and will work out of a home office. It will be required to visit client sites within the given regions.

The expected annual salary range for this role is $91500.03 - $134200.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton's Electrical Services & Systems team offers a comprehensive portfolio of services tailored for every stage of a power system’s life cycle—whether it’s design, build, or support. Our services integrate and optimize the elements of a power system to make sure it’s aligned with business goals. We can help keep your power system safe, efficient, reliable, and up-to-date.

The core responsibilities of this position include overseeing day-to-day operations of the PSA zone, including allocating field service labor, engineering and sales support for the operation. Requiring minimal supervision, the Regional Support Engineer will assist in managing the zone job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. The Engineer will assist the Team Leader in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing initial cost estimates to PSA sales team for commercial proposals.

Essential Functions:

-The Regional Support Engineer regularly works with and provides technical support for PSA Field Engineers and PDS Field Service Representatives and as these teams execute PSA’s EPMS projects in the field.

-Assist with administration of the zone job schedule and backlog, including preparation of job plans, budgets, schedules, and service reports.

-Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

-Assist with continuous improvement of PSA’s operational processes and procedures, leveraging automation to streamline workflows, and developing solutions for inefficiencies.

-Assist with ensuring compliance of yearly safety metrics. (i.e. SPACE, Practicals, Safety Week attendance, etc.)

-Assist with procurement and maintenance of PPE for field resources.

-Be comfortable with utilization of laptops, workstations, and server hardware.

-Be proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Visio, etc.)

-Develop and maintain strong working relationships with customers and other groups within the service organization and software & metering business units to assure customer satisfaction.

-Support sales team with developing initial costing for commercial proposals.

-Provide customers with basic application information via phone or on-site consultation.

-Attend district and zone meetings to support zone management or leadership

-Application knowledge of power quality meters, trip units, protective relays and UPS’

-Experience with troubleshooting, testing and repair techniques pertaining to industrial communications, automation, and power management systems.

-EPMS and/or BMS commissioning experience

-Basic understanding of competitor’s automation and power management systems and services.

-Knowledge and practice of safety precautions related to working with automation and power management systems.

Qualifications:

Basic (Required) Qualifications:

-Associate’s degree or higher in electrical engineering, mechanical engineering, computer science, or engineering technology from an accredited institution

-Minimum of 5 years’ experience of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

-Must be able to work in the US without corporate sponsorship, now or in the future

-No relocation is being offered for this role. This position is based remotely. All candidates considered must reside within the North East or South East region of the United States. Active Duty Military Service member candidates are exempt from the geographical area.

-Must possess a valid driver's license

Preferred Qualifications:

-Minimum of 5 years’ experience executing, leading and/or designing EPMS projects of complex scope.

-Experience in EPMS system design, specification, and field implementation.

-Experience in deployment of complex industrial network systems, including serial communications, industrial protocol gateways, Ethernet, fiber-optics, wireless, and MESH networks.

Skills:

Position Criteria:

-Successfully complete and maintain compliance with Eaton’s safety program & policy.

-Submit to periodic customer required background and drug screenings.

-Be available for travel as required by customer

-Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.

-Candidate requires minimal supervision to manage the Zone’s job schedule and financial backlog.

-Demonstrates ability to develop and maintain customer relationships and resolve complaints driving toward customer satisfaction.

-Demonstrates an awareness of customer needs, preferences, time and financial constraints.

-Demonstrates sound financial and commercial knowledge.

-Strength in leadership and coaching/mentoring of both field and office personnel.

-Knowledge and understanding of the electrical industry, EESS / PSA organizations, EPMS products and solutions including competitor offerings and capabilities.

-Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations

-Excellent interpersonal and communication/presentation skills

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.