Job Title: Unilever International - Senior Brands Scalers Intelligence & Capabilities Manager

Location: Singapore

ABOUT UNILEVER INTERNATIONAL (UI)

Unilever International (UI) is an alternative but complimentary route to market, servicing white space opportunities not exploited by local operating countries. This is amongst Unilever’s fastest growing global business unit with 8 hubs (Singapore, US, UK, Korea, India, Dubai, France and the Philippines) with a diverse range of products, with expertise in utilizing 3rd party distributors and consolidators to reach consumers in over 75 countries.

We treat the business as our own. We introduce Unilever’s brands into geographies like Korea, Pacific Islands, Mongolia, and spearhead launches of iconic household brands like Dove, Lifebuoy, Sunlight, Fair & Lovely, TRESemme into big markets like U.S, China, Western Europe and SEAA.

As Unilever’s growth engine, we establish global businesses in key channels such as Health & Beauty, Discounters, E-Commerce and alternate channels such as travel retail, marketing to institutional partners like the United Nations, and seeding Unilever brands to overseas diaspora who crave for a taste of their familiar home brands.

THIS ROLE IS IMPORTANT BECAUSE…

Digital Evolution is our crucial enabler to provide superb customer experience and world-class operational excellence.

UI Intelligence & Digital Capabilities Team's missions:

Empower the future with digital brilliance - Create happiness for customers and teams by delivering digital growth channels, outstanding service, and resilient business operations. Secure success with confidence - Accomplish company objectives with peace of mind through safe and compliant technology.

As a Brand Scalers Senior Intelligence and Capabilities (IC) Manager, you will connect the function and the capabilities, ensuring that technology solutions effectively align with the business needs and objectives, developed in high quality & then adopted by the customers and the business users.

This role is pivotal in leveraging technology for Unilever International's growth and operational efficiency, requiring a blend of strategic insight, technical expertise, change management and leadership skills.

You will act as a strategic advisor, collaborator, and facilitator, leveraging your understanding of processes and capabilities to drive innovation, enhance overall performance & adoption. The Intelligence capabilities (IC) should anticipate potential disruptions and develop contingency plans to mitigate the impact of unforeseen events. The Intelligence & Capabilities (IC) will continuously improve cooperation and communication between stakeholders and development teams and improve business analysis processes and practices. The Intelligence & Capabilities (IC) will drive change management for the adoption and continuous improvement practices.

ROLE RESPONSIBILITIES

• Drive the digitization of the UI Brand Scalers program – We seed and incubate niche, premium, and heritage brands worldwide under this particular unique program. You will lead and develop.

• Front-end D2C digital experiences, customer segmentation, service, and voice of customer capabilities.

• Backend orchestration of Planning, Order to Cash, and Financial Value creation platforms for the Brand Scalers program.

• Lead & manage the team of business analysts, providing mentorship, guidance, and direction to ensure high-quality work and timely delivery. Monitor and report on the performance and progress of business analysis activities and take corrective action when necessary.

• Business-Capabilities Alignment: Develop and maintain substantial relationships with stakeholders, including managers, analysts, and operations teams, to understand their challenges, goals, and technology requirements. Ensure the initiatives and solutions are designed to meet the specific needs of the function.

• Technology Strategy: Developing a comprehensive technology strategy for the. This involves identifying opportunities for user experience, process automation, data analytics, artificial intelligence, and other emerging technologies to optimize business operations, enhance visibility, and drive continuous improvement.

• Continuous Improvement and Innovation: proactively explore new solutions to enhance business efficiency, reduce costs, and improve customer service.

Establish and maintain best practices, standards, and procedures for business analysis and promote continuous improvement within the team and organization.

• Requirements Gathering and Analysis: Coordinate and facilitate requirements gathering sessions, workshops, and stakeholder interviews to elicit and document business requirements, user stories, and use cases. Analyze these requirements and translate them into precise technical specifications to guide the development and implementation of suitable solutions. Ensure that project deliverables, such as user interface, functional specifications, business process models, and data integration, are accurate, complete, and aligned with the organization's strategic goals and objectives.

• Project Management: Oversees the execution of the capability's programs related to the UI business. This includes project planning, resource allocation, tracking progress, managing risks, and ensuring timely delivery of solutions that meet the agreed-upon requirements.

• Implement Project planning expertise and Agyle methodology.

• Implement Project Management Governance:

• Project Scoping and budgeting: Accurately defining project scope, estimating resources, and managing budgets to achieve project goals within financial constraints.

• Project Scheduling and risk management: Creating realistic timelines, tracking progress, and proactively identifying and mitigating potential risks to ensure project delivery on schedule.

• Project Regular Reviews & Updates

• Implement Project Management Tech Solutions.

• Partners, Platforms, & Vendor Management: Collaborating with platforms, partners, and technology vendors to assess and select appropriate software or tools for the business. Evaluate proposals and manage relationships to ensure the delivery of quality solutions and services.

• Change Management and User Adoption: pivotal in promoting user adoption of 90%+ and ensuring business staff are adequately trained to use new systems and tools efficiently.

• Analysing and understanding the impact of change: This involves assessing the potential risks and benefits, identifying stakeholders, and formulating a clear vision for the desired outcome.

• Developing a comprehensive change management plan: This plan should outline the steps for implementing the change, communication strategies, training programs, and risk mitigation measures.

• Drive Strategical Adoption via Ledership & Business commitment

• Drive Tactical Adoption for the new Digital Solutions via Creating Change Management Materials, Organising Webinars, Digital Trainings & User Engagement

• Monitor the adoption success & user Engagement

• Regularly review Licences allocations across the platforms

• Data Governance and Security: Collaborate with the security team to implement robust data governance and security measures to protect against data breaches and ensure compliance with relevant regulations.

• Performance Metrics and KPIs: Establishing and monitoring performance metrics and key performance indicators (KPIs to assess the success of the initiatives.

The roles of duties are not exhaustive and may change according to business requirements.

ROLE QUALIFICATIONS

Experience

• Has 8-10 years of experience in management roles covering business functions, digital transformation, or IT consulting.

• High proficiency in Design Thinking, Agile methodology, Team Structures, Change Management, and Product development.

• Preference to previous experience in a business partnering or project management roles covering cross-functional/global teams & delivering Capabilities /Technological products/programs.

Education

• A bachelor's degree in business management, information technology, computer science, business administration, analytics, or a related field.

• Preference to MBA.

Business Acumen

• Candidates should be able to demonstrate how capabilities solutions can drive value and contribute to the company's success.

• Strong understanding of Marketing, Finance, and Supply Chain domains.

• Solid understanding of the core business processes: Content Management, Order Processing, Planning, Claims, Collect, and End to End Analytics.

• Familiar with fundamental business and operations processes: Order to Cash / procure to cash / Sales Pipeline / Record to Report.

• Fundamental Knowledge of Finance and Profit & Loss.

• Familiarity with data modeling, process modeling, and business process improvement techniques.

• Experience managing relationships with technology vendors and knowledge of the vendor selection process & negotiations.

Analytical Thinking and Problem solving

• Ability to identify problems, propose effective solutions, and drive continuous improvement.

• Creative and able to generate and consider innovative solutions to a problem.

• Able to quickly absorb the latest information, willing to learn and improve continuously.

• Logical and systematic thinker, able to employ analytical skills to analyze a problem and design a solution.

• Detail-oriented, focusing on ensuring all deliverables' accuracy and completeness.

• Proficient in Agile business analysis methodologies, tools, and techniques.

Leadership and management

• leading cross-functional teams, guiding stakeholders, and driving organizational change.

• Influencing, mentoring, coaching, and developing team members.

Change management

• Experience with Kotter's 8-Step Change Model, Nudge, Prosci ADKAR Model

• Experience with Developing Digital Trainings & Team engagement Workshops

Behavioral characteristics

• Agile Mindset – Customer-centric, embraces change, adaptable & flexible to situations & solutions, able to make informed decisions, embraces experimentation & failure as continues learning & improvement, resilient.

• Initiative-taking, a purpose-driven individual who is adaptable to rapidly changing environments.

• Strong organizational and time management skills, with the ability to prioritize tasks, focus, and manage multiple projects concurrently.

• Self-learner to stay updated with the latest developments in technology and IT trends.

Collaboration & Communication

• Team player.

• Proactive listener to understand with empathy & act with kindness.

• Ability to bridge the gap between technical and non-technical personnel.

• Ability to collaborate with cross-functional teams globally and understand cultures & communication patterns.

• Able to convey ideas effectively to engage stakeholders, deliver the message , and influenc e decision-making.

Software

Familiar or some experience with:

• Salesforce/Anaplan/ Kinaxis Planning Solutions

• Microsoft Power Platform / Data Visualization (Power BI / Tableau/alteryx).

• Data Lake Management – Source, Integration Design.

• Microsoft Suite (Excel, Powerpoint, Outlook, Word).

• Project Management Tools (Jira, Confluence).

• Wireframe design and concepts (Figma).

• Collaboration Tools (Teams, Sharepoint).

Essential Network in the team:

• UI leadership teAam.

• UI Intelligence and Capabilities Leadership.

• Capabilities team.

• Business and Operational stakeholders.

• Vendors.

• Core One Tech platforms team

• Developers, Architects

• 3rd Party Vendors

Good to have

• Some programming and technical knowledge.

• Database design, dataflow diagrams, process diagrams.

• Data analytics skills.

• Knowledge in User Experience design.

En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.

Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.

Job Category: IT

Job Category: Information Technology

Job Category: Informatique

Job Type: D&A Capabilities - Manager

Industry: UnileverExperiencedProfessionals