The Role

Overview of the role- Client Servicing:

• Responsible for managing customer relationships in the area of health & benefits (H&B)

• Define the scope of the methodology and proposal preparation and consulting contracts.

• Project management of clients, guaranteeing delivery on time, within budget and with high quality

• Manage H&B vendor renewals and negotiations

• Design efficient plan designs and funding arrangements that fit client's needs

• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.

• Provide annual benchmarking comparison relating to H&B clients

• Internal system updates relate to benefits matters

• Analysis about the advantages and disadvantages of the plan funding model (insured or self- insured); development of performance indicators for monitoring results

• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company's current benefits programs

Advisory for GBM clients:

• Responsible for managing client relationships in the area of benefits advisory and wellness leading to the generation of new business to successfully meet financial targets.

• Responsible of ensuring all GBM clients are represented within WTW's Benefits Data Source (Benchmarking data).

• Develop efficient plan designs and funding arrangements that fit client goals

• Working within a benefits optimisation framework to maximize the value of benefits whilst maintaining cost sustainability. This includes leading executive interviews and running employee benefit surveys and focus groups with employees

• The analysis of cost claims and utilization data to provide meaningful insights on trends, opportunities and risks.

• The design (and re-design) of flexible benefit and voluntary benefit programs to meet the diverse needs of our clients' workforce.

The Requirements

• Minimum of 8 years' experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.

• Excellent ability to communicate effectively with a strong focus on customer service

• Good oral and written communication skills

• Deep knowledge of the Singapore vendor marketplace

• Technical proficiency in Singaporean employee benefits

• Broad understanding of compliance issues related to local legislation

• Proficiency in Microsoft Office (especially Excel and Word);

• Proficiency in English language

Competencies

• Client Focus

• Influence and Selling

• Results Focus

• Collaboration

• Thought Leadership and Innovation

Equal Opportunity Employer