Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS is looking to hire a highly motivated, best-in-class Network Technician to join the Infrastructure Delivery Team, within the Infrastructure Operations organization. The Network Technician will work closely with both internal customers, external vendors, as well as coordinating regional resources, to facilitate smooth project execution, in a very short period of time. An ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal English communication skills, and has significant experience in supporting large scale, enterprise class networks. The Network Technician will work closely with Global AWS Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products. Furthermore, the ideal candidate will possess strong team mindset to help other Network Technicians with their tasks.

The candidate will be highly competent in all aspects of installation and troubleshooting of networking hardware, software and fiber connectivity, all combined with a proven project delivery methodology.

This position will provide the individual with high levels of autonomous work to drive the stability and sustainability of AWS next-generation networks and to assist in the delivery of a new AWS region.

Network Technicians are expected to work with established best practices to refine operational procedures, develop new tooling and constantly think proactively and innovatively. The desire and ability to work in an ambiguous, collaborative environment is essential for success also to be able to deliver sustainable and repeatable solutions and processes always with an eye on improvement

Key job responsibilities

• Support network project to meet company goals efficiently

• Complete customer requests via Web-based Ticketing system, troubleshooting using online tools, and reporting project status via multi-user portals

• Able to support network migration, basic configuration and implementation of new or upgraded hardware with supervision

• Deliver simple, sustainable and repeatable solutions and processes.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

Basic Qualifications

• Fresh graduate from Bachelor degree, Diploma or Higher Nitec in Information Systems, Computer Science or Information Assurance

• Basic experience as a technician or engineer in an information technology environment

• Basic TCP/IP networking knowledge and common networking terms as well as basic knowledge of network cabling, optic types, and test equipment

• Basic understanding of infrastructure technologies, with experience in cabling infrastructure best practices and methodologies

• Basic experience working in a high security environment

• Basic troubleshooting skills for networking, routing and inter connectivity issues, including troubleshooting of network device configuration and troubleshooting cabling connectivity issues, including patch panels and patch cords

Preferred Qualifications

• Knowledge of computer hardware components and operating systems

• Fresh graduate from Bachelor degree, Diploma or Higher Nitec in Information Systems, Computer Science or Information Assurance

• Basic understanding of infrastructure technologies, with experience in cabling infrastructure best practices and methodologies