Customer Service Officer (Residential Property)

Job ID

97203

Posted

23-Apr-2024

Role type

Full-time

Areas of Interest

Administrative, Building Management, Customer Service, Facilities Management, Property Management

Location(s)

Singapore - Singapore

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities:

• Display a good disposition with warm and professional greeting to all those entering the property.

• Answers telephone line in professional manner with good phone etiquette.

• Maintains accurate records of service requests, logs of service requests and tracks the status.

• Responds promptly with accurate and comprehensive information according to the specific request.

• Provides administrative assistance to the Property Manager and members of the property management team.

• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements:

• Minimum N / O levels or other relevant professional certifications.

• Experience in customer service or frontline work is a strong advantage.

• Good interpersonal and communication skills.

• Positive, friendly disposition and customer service orientated.

• Attentive to details, well organized and team player.

• Ability to do scheduled shift work from 8am - 4pm / 11am - 7pm / 2pm - 10pm will be a strong advantage.

• Working location at Orchard / Tanglin area.

• Mandarin speaking preferred (due to business needs to liaise with Chinese speaking stakeholders).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)