To work collaboratively with regional and branch Management teams as required to ensure maximum client satisfaction specific to new business or enhancement of existing solutions.

Your Role

Review / understand and successfully implement significant new business profiles within the QuickSTAT network solution. Oversee / develop the QuickSTAT APAC network ensuring adherence to agreed rate structures, pricing and QSTAT group policies.

Your Responsibilities

• Manage / Support the implementation of significant new business or projects within the QuickSTAT operational structure.

• Oversee / design (within the APAC region) network enhancement’s with a goal to develop and implement growth strategies to improve quality of service, productivity and profitability.

• Manage / Support directly or indirectly client requirements to develop ad-hoc or long-term logistical solutions.

• Manage / Assist as required with contracts / SLA / SOP/ AOP needs specific to on-boarding new business awards.

• KPI / Root Cause analysis to support service performance and to drive solution improvements within the QuickSTAT network

• Liaise extensively with commercial operations / BD teams and control tower management specific to strategic initiatives and sales development projects.

• Ensure budget requirements are met as applicable

• Assist in developing client bespoke IT solution needs in collaboration with commercial operations management.

• Participate as required in client facing meetings or strategic reviews specific to new business or solution design.

• To manage directly or via designates the training of all applicable staff & service partners ensuring their ability to manage all tasks.

Your Skills and Experiences

• Specialist (Biopharm) Courier Operations & Network Management experience

• Good understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.

• Excellent understanding of Regional & World Geography.

• Specific knowledge of Clinical Trial Logistics to include: Temperature Controlled Shipping and packaging + Clinical Trial Courier Operations and client set up

• Broad understanding of regulatory requirements specific to Clinical Trial Logistics + Reverse logistics

• Industry Management / Industry Experience ensuring ability to in undertake all tasks / responsibilities listed above.

• Minimum 5 years Industry Experience to a management level.

• GDP Training and Qualifications specific to transportation

• IATA Dangerous Goods by Air certification.

• Management (general) training and Qualification

• IT / Computer literacy qualifications

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.