Client Service Manager

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Relationship

• The Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in GBS and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives.

• The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue, and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below.

  Financial Management

• Accountable for billing and then making sure client meets their requirements, as well as invoicing and following up aged debt (invoices past payment date)

• Providing Global lead an update on finances for region.

  Client Project Oversight / Documentation

• Accountable identifying Change Requests with client for regional items and ensuring processes are followed.

• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.

• Flagging risks within projects where appropriate. Accountable for Lessons learned where required.

• Flag and escalate risks.

• Responsible for ensuring all client information is documented in the standard format.

  Skills and experience that will lead to success

• Strong relationship building skills.

• Experience of working with external clients and senior stakeholders.

• Ability to manage difficult conversations

• Strong understanding of Service Management

• Leadership skills.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LI-HT1

  2549407

  Client Service Manager

  Aon is in the business of better decisions

  At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like

  Client Relationship

• The Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in GBS and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives.

• The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue, and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below.

  Financial Management

• Accountable for billing and then making sure client meets their requirements, as well as invoicing and following up aged debt (invoices past payment date)

• Providing Global lead an update on finances for region.

  Client Project Oversight / Documentation

• Accountable identifying Change Requests with client for regional items and ensuring processes are followed.

• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.

• Flagging risks within projects where appropriate. Accountable for Lessons learned where required.

• Flag and escalate risks.

• Responsible for ensuring all client information is documented in the standard format.

  Skills and experience that will lead to success

• Strong relationship building skills.

• Experience of working with external clients and senior stakeholders.

• Ability to manage difficult conversations

• Strong understanding of Service Management

• Leadership skills.

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #LI-HT1