Job Description Summary

The Business Operations Leader is a key leadership position managing several functions within the Service Operations. He/She will own and drive the day- to-day management relating to Operations Support Center (OSC), Service OTR, and Program Management.

The position holder defines, manages, and coordinates strategies, frameworks, and processes to standardize, optimize or simplify the operations for profitable growth.

As a People Leader, you are expected to coach and mentor enabling to build a dynamic, high performing team.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Lead x-functional OSC transaction excellence and quality. Own W2W stewardship of IB processes. Work with different function owners such us but not limited to ITO, Commercial, Channel Ops, or Global IB team for complete process alignment.

• Drive data accuracy (Installed Base, Contracts, Billing) and use of the system.

• Proactively identify gaps on data and put in place proactive fixes.

• Define and track KPI to optimize the service delivery of vendor/provider.

• Develop a reporting structure to provide either daily, monthly, or annual reports of all KPIs & SLA to ensure all countries and related functions are up-to-date of status of operations.

• Partner with commercial team to align on funnel of ODS opportunities, work closely with factory teams to ensure timely release of orders, collaborate with country teams for on-time delivery of orders to ensure timely & accurate revenue recognition.

• Define inventory targets and work closely with stakeholder to manage open inventory at minimum level.

• Identify opportunities or areas of improvement as proactive measure. Partner with key stakeholders including global process owners to define standard processes and drive improvement projects.

• Act as focal person during reconciliation processes post quarter closing and work with relevant teams to address gaps & remediate identified errors.

• Continuously conduct or arrange cross-function knowledge training to ensure continuity of operations for all resources.

• Ensuring compliance to quality and regulatory requirements.

• Actively participate in regional and global projects to improve GE Healthcare Service Operations performance and margin

Required Qualifications

• Bachelor's degree from an accredited university or college with minimum 10 years of experience in operations or relevant field

• Strong analytical and quantitative skills

• Demonstrated ability to motivate others and achieve results

Desired Characteristics

• Strong oral and written communication skills, ability to communicate within different levels in organization between different countries and nationalities.

• Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.

• Clear thinker, takes initiatives, self-starter, accountable and responsibility for own work.

• Proven effective decision-making capabilities; ability to work under high pressure environment. Must be highly motivated, result-driven, energetic, and capable of multi-tasking needed in an agile, dynamic, past-paced, rapidly growing organization.

• Ability to adopt changes to systems and processes, including identifying opportunities to simplify to drive productivity in operations.

• Exceptional skills as a change agent and process oriented individual

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No