Additional Information

Job Number 24184004

Job Category Sales & Marketing

Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865VIEW ON MAP (https://www.google.com/maps?q=Singapore%20Marriott%20Tang%20Plaza%20Hotel%2C%20320%20Orchard%20Road%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20238865)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

JOB SUMMARY

• Handles all incoming inquiries for groups and events.

• Qualify and convert corporate catering and group sales.

• Meet / exceed individual sales target.

• Work together as a team player within and inter-departments.

JOB DUTIES & RESPONSIBILITIES

1. Exceed individual assigned sales goal and responsibility for team members for achievement of total sales budget. Derive creative upsell initiatives.

2. Build rapport and effectively qualifies each business opportunity.

3. Conduct daily telemarketing calls to solicit for leads.

4. Conduct site inspection of hotel with guests and present unique selling points.

5. Answers incoming group and catering inquiries/opportunities. To handle all incoming calls in the office within 3 rings and to follow up quotations within 24 hours.

6. Determines availability of space and rates using revenue management tools. Seeks additional approval from Revenue Management/Director of Sales as needed.

7. Exhausts all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, cross sell to another Marriott Hotel(s).

8. Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all the said documents.

9. Develops accurate contract/offer and sends to customer. Gains commitment of customer through signed contract/offer.

10. Once signed contract/offer is received, completes accurate, detailed and accurate turnover documentation for Event Management.

11. Maintains relationship with customer to increase repeat business opportunities.

12. To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.

13. To share responsibility for development and training of diret reports. This involves assisting in setting measurable goals for direct reports – Catering Executive / Coordinator Development

14. Ensures that the sales staff properly follows pricing and selling strategies.

15. To adhere to personal behavioural norms of intergrity such as grooming, ownership, accountability and responsibility.

16. Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management and/or Sales & Marketing Management.

• At least 2 years of Managerial level or 1 year of Executive level in Hotel Conference Sales (Sales Centre) experience.

• Strong overall sales skills.

• Excellent communication skills.

• Proficiency in meeting room set-ups, audio visual and other support services.

• Understanding of contract management and legalities.

• Understanding of sales strategy and need times as developed by revenue management.

• Understanding and achievement of team.

• Sales systems knowledge.

• Demonstrates great leadership skills.

• Demonstrates customer development and relationship management skills.

• Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.