Description

ESSENTIAL FUNCTIONS OF THE JOB:

• Act as liaison between manufacturing, engineering, warehousing, and customers

• Identify productivity improvement areas and work with management staff to clear bottlenecks

• Assist in debit resolution and ensuring clean invoicing to improve DSO

• Provide all basic customer service activities of quoting, warranty, credits, returns, etc.

• Expedite orders to meet customer demands

• Provide as needed support of management issues as they arise

• Support and back up teammates during absences and training

• Attendance at work is an essential function of the job

EDUCATION:

• High School Diploma or GED and minimum 3 years of sales experience in a customer service environment OR

• Associates degree and minimum 1 year of sales experience in a customer service environment OR

• Bachelor’s Degree

SKILLS / CERTIFICATIONS:

• Proficient with Microsoft Office, especially the use of MS Word and Excel.

• Demonstrated Customer Service Skills.

• SAP experience.

• Mechanical product knowledge.

• Bilingual skills.

RBC Bearings offers a competitive benefit package.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.

Qualifications

Education

Required

• High School or better