You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your role

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your responsibilities

-To qualify + enter customer orders into the operational execution process.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.

• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

-To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.

• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.

-To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness +productivity.

• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

Who we are looking for

-Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.

-You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.