You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

• To deliver + reinforce our CCL core competencies.

• To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.

• To ensure the best-in-class customer onboarding + relationship management.

• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.

• To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.

• To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.

• To anchor the usage + improvements of CCL core systems.

• To drive customer adoption of our eco-system.

Your Skills and Experiences

• Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.

• You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.