Description

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area. ESM SAS Pro Service is a nascent but fast-expanding program aiming at providing China-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces. Meanwhile to enhance Seller experience and improve the Amazon end customer experience by enabling more selection, better input management and fewer defects in their shopping experience.

In this context, Amazon China Global Selling SAS Pro Service team is seeking for an experienced account manager who will be working closely with Seller to monitor and drive business performance, and provide 1:1 consultancy for exploring business opportunities and generate strategic solution to drive business growth. Manage relationships with Sellers and develop strategies for Sellers’ global accounts to maximize business growth and further enhance these relationships. Meanwhile deliver first-class level of services for Seller satisfaction. Also, be capable to understand Seller selling experience in Amazon and generate Seller insight. Then work backwards with Amazon product team to improve Amazon features/service/policy.

Key job responsibilities

1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).

2. Be capable to generate Seller learning including but not limit to Seller experience of Amazon feature, service and policy, Channel strategy, etc.

3. Implement account management best practices and SOPs into the business development framework.

4. Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.

5. Enroll new Seller into SAS Pro service from multiple channel including but not limit to offline events, co-pitching with BD and Seller community.

6. Build and maintain strong relationship between in-service Sellers and Amazon through proactively getting Seller involved in kinds of Seller engagement activities in Amazon.

About the team

The Account Manager (AM) provides value-added services with holistic account management support, including 1) monitoring and maintaining performance, and working with clients to improve performance; 2) proactively monitoring accounts to identify and address any issues that may impact revenue generation;3) managing relationships with key accounts and developing strategies to maximize these relationships, and 4) working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. L4 AM will manage less complicated accounts (e.g., TTM GMS< $10 MM, manage 1-2 categories, across multiple Arc, etc.) with guidance from AM leaders

Basic Qualifications

• 3+ years of sales or account management experience

• Experience with Excel

• Experience analyzing data and best practices to assess performance drivers

• Exceptional interpersonal and communication skills

• Proven track record of taking ownership and driving results

• Proficiency in oral and written English

• Bachelor's/Master degree required

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts