"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.

• Penetrate organizational structure for house accounts and develop relationships at all  levels beyond main point of contact.

• Understand customers' business and strategy and our role with the customer.

• Ensure customer satisfaction and follow up.

• Communicate service issues to Department Managers/Supervisors.

• Action items lists maintained and updated weekly for follow up items.

• Identify opportunities and grow business from existing house accounts.

• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.

• Assist with collections when needed.

• Manage client profiles  - separated out by location.

• Build territory maps showing number of accounts located in each city – update monthly

• Teamsell input & management for significant calls.

• Fluent in EI systems and demos in order to provide technical updated to LAM accounts

• Involve sales and operations at appropriate times.

• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

• Turn major business opportunities and proposals over to Sales and operational issues to Ops.

• Management of Business Reviews – goal is to have a minimum of one per account per year

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.

• Assume lead responsibility for the efficient delivery of all local (branch) services.

• Assist, and if needed, spearhead problem resolution for issues outside of local branch.

• Insure that a functioning and agreed upon invoicing - payment process is in place.

• Meet with the local customer to maintain customer information and satisfaction.  

• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Requirements- Skills, Education, Experience: 

• High school degree or equivalent business qualifications.

• Minimum two years Expeditors/industry experience.

• Ability to create/write customer requirements clearly for use by other Expeditor employees.

• Knowledge of required Expeditors operating systems as well PC skills including word processing.

• Demonstrated customer service skills and proven interpersonal skills.

• Level one Account Management certification.

• Level one Sales certification.

Expeditors offers excellent benefits.