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Hilton
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Shanghai,
China
...
guests, Team Members, and owners alike.
The Executive Housekeeper oversees all housekeeping and ... ?**
As the Executive Housekeeper, you will be responsible for performing the following tasks to the
...
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Hilton
-
Shanghai,
China
...
in the operation of the guest floor section. This role acts as the Assistant Executive Housekeeper ... outsourced staff.
• Submit monthly room cleaning credit reports for guest floor team members and
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Hilton
-
Shanghai,
China
...
guests, Team Members, and owners alike.
The Room Attendant cleans assigned guestrooms and keep ... .
What will I be doing?
As the Room Attendant, you will be responsible for performing the following
...
-
Hilton
-
Shanghai,
China
...
in the operation of the guest floor section. This role acts as the Assistant Executive Housekeeper ... outsourced staff.
• Submit monthly room cleaning credit reports for guest floor team members and
...
-
Hilton
-
Shanghai,
China
...
including number of guests and room rates.
• Make appropriate selection of rooms based on guest needs ... letters from the Guest Relation Manager, and for 1st time stay Hilton Honors guests, arrange welcome cards
...
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Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service
...
-
Hilton
-
Shanghai,
China
...
your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service
...
-
Hilton
-
Shanghai,
China
...
your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service
...
-
Hilton
-
Shanghai,
China
...
example to team members for guest service.
• Be proactive towards guests, assisting them with any ... .
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to
...
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Hilton
-
Shanghai,
China
...
guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges
...
-
Hilton
-
Shanghai,
China
...
guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges
...
-
Hilton
-
Shanghai,
China
...
.
• Handle complaint promptly and efficiently, taking the necessary action, and informing the Guest Service ... problem resolutions (service recovery).
• Maintain guest histories to assist with returning guests
...
-
Hilton
-
Shanghai,
China
...
including number of guests and room rates.
• Make appropriate selection of rooms based on guest needs ... letters from the Guest Relation Manager, and for 1st time stay Hilton Honors guests, arrange welcome cards
...
-
Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
of rooms based on guest needs, code electronic keys and non–verbally confirm room numbers and rates ... .
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest
...
-
Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
.
• Handle complaint promptly and efficiently, taking the necessary action, and informing the Guest Service ... problem resolutions (service recovery).
• Maintain guest histories to assist with returning guests
...
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Hilton
-
Shanghai,
China
...
in the lobby setting the example for team members for guest service.
• Be proactive towards ... knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests
...
-
Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level ... their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt
...
-
Hilton
-
Shanghai,
China
...
Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor ... team by being kind, cooperative, and helpful and never forgetting the person behind the guest
...
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Hilton
-
Shanghai,
China
...
Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor ... team by being kind, cooperative, and helpful and never forgetting the person behind the guest
...
-
Hilton
-
Shanghai,
China
...
and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager ... Manager / Guest Service Manager to follow-up where appropriate.
• Follow-up with guests to ensure
...
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Hilton
-
Shanghai,
China
...
informing the Guest Service Manager to follow-up where appropriate.
• Follow-up with guests to ensure ... peak periods each day.
• Handle all internal and external guest enquiries promptly with minimal
...
-
Hilton
-
Shanghai,
China
...
and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager ... Manager / Guest Service Manager to follow-up where appropriate.
• Follow-up with guests to ensure
...
-
Hilton
-
Shanghai,
China
...
and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager ... Manager / Guest Service Manager to follow-up where appropriate.
• Follow-up with guests to ensure
...
