Description

Amazon Global Selling is a key initiative to achieve our vision to offer customers the Earth’s largest selection around the world. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10+ countries, adding millions of new products. More than 2 million Sellers use this Marketplace, exceeding 40% of total Amazon unit sales and growing.

Amazon Business (AB) serves a broad set of customers with diverse procurement requirements and processes, ranging from small businesses to large enterprises to government agencies. To help us meet the needs of these dissimilar customers, we segmented AB customers into two groups. The first is the Self-Service Registration cohort (SSR), made up of small businesses. The other segment is Commercial, Public, and Strategic (CPS), which includes larger customers with greater spend potential but more complex needs, in the Commercial (COM), Healthcare (HC), Government (GOV), Education (EDU), and Non-Profit (NP) segments. We also sub-segment CPS by size: Small/Medium Businesses (SMB) and Enterprise. We have invested in a sales force and technical features to help CPS customers integrate with and purchase from AB. This SSR/CPS bifurcation informs the AB org structure and strategy for driving each business.

Amazon Business currently is looking for an experienced and talented Sr. Program Ops Manager for Planned Spend project, who has excellent business sense to deal with ambiguity, set up mechanism to make business possible, drive related program and products with global and local teams, make high judgmental and strategic decisions based on in-depth data, and effectively influence worldwide senior leadership to drive complex initiatives and product launches to move the needle for China business growth and improve China seller experience. The ideal candidate should be able to deal with ambiguity with resilience, successfully influence diverse global senior leadership with holistic mechanism, manage and move forward complex initiatives/programs, and make strategic quality decisions and trade-offs based on data and resources. He/she should be a seasoned people manager with effective communication skills while earning trust from others and with experienced program management skills on top of sharp business acumen. The experience of working autonomously across various level of experience from global leadership to local business teams in a fast-paced and ambiguous environment is highly preferred.

Planned Spend definition: "Purchases that are managed by procurement professionals on behalf of their organizations which they have forecasts, budgets and clear objectives." The five critical components to unlock PS to accelerate AB growth are: 1) build a competitive bid capture mechanism, 2) maximize fill rates for B2B customers, 3) transform the delivery experience to meet B2B customers’ needs, 4) enable managed services to complement product offerings, and 5) improve end-to-end customer experience.

Key job responsibilities

• Manage the ambiguous project across global (US/EU/JP) and local (CN) to capture the business opportunity in Planned Spend and make it happened.

• Handle large, complex, and strategic mid-to-long term planning and initiatives to improve China seller experience and to accelerate China business growth for Amazon Business.

• Establish the holistic and effective mechanism to cooperate with customers (China sellers and business teams) to identify problems and successfully influence global senior leadership to drive scalable solutions and make measurable business impact timely.

• Closely work and review with worldwide Amazon Business product senior leaders, Asia Global Selling PMO leadership, and China business teams for roadmap priority and resources allocation based on data-driven metrics; and relentlessly improve the existing process to ensure a seamless communication across global, central PMO, and local leadership team.

• Define and continuously shape the strategy for Amazon Business Planned Spends products/programs to achieve business goals; make high judgmental calls and quality trade-offs in business and product strategy via mechanism and prioritization.

• Write and drive complex annual planning documents to review with worldwide senior leadership: OPs (Operational plan), xBR (Business reviews), 3YP (3-year-plan), etc.

Basic Qualifications

• 10+ years of Microsoft Excel experience

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools

• Experience presenting to senior leadership