Position Summary

Provide a strong leadership to manage the activity of theteamin order to guarantee thequalityofcustomer service.

Duties & Responsibilities

• Responsible for the program performance management including product regulatory and testing requirements in AME/EMEA market.

• Closely track changes in market product regulations and communicate relevant standards, requirements and policies to global team and customers

• Perform gap analyses between service required vs. standard offer provided for new clients

• Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices

• Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies

• Facilitate continuous improvement through projects in conjunction with operations, IT and various process teams

• Review program performance regularly with the client and key account manager (TET, On hold, service issue etc.)

• Handle client complaints and facilitate resolutions real time

• Lead program change management using program design best practices

Q HSE

• Follow the internal quality systemand HSE requirementof CPS North China.

• Adhere to BV CPS quality requirements.

Skills & Requirements

• Strong background in technical sciences for AME/EMEA market with hardline toy product category

• Strong knowledge in applicable product safety standards and norms, testing procedures for hardline & toy

• 5-8 years of work experiences in product safety/conformity

• Strong background in product safety, and consumer protection law

• Good understanding in product development, supply chain management processes

• Good communication skills (verbal, writing) in English and Mandarin.