Job Information
Veralto OneSite Lead Engineer in Shanghai, China
This position is an onsite role in Shanghai China
Veralto : Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.
About the Role:
We are currently seeking a highly skilled and motivated IT Professional to join our Core Infrastructure Team, as the On-Site IT Lead Engineer ! The On-Site IT Lead Engineer Engineer, Corporate IT Operations will be responsible for ensuring that our Veralto Corporate associates are supported and enabled to perform their various duties. This position will have the opportunity to help build out our technologies, our processes, and our organization to better position Veralto for the future.
The ideal candidate for this position will possess extensive experience in IT support and exhibit strong leadership skills. While senior-level experience is preferred, we are open to considering candidates with less experience who demonstrate exceptional soft skills and a strong commitment to excellence. This position is an onsite role in the Shanghai One Site.
Key Responsibilities:
The On-Site IT Lead Engineer, Corporate IT Operations , will be responsible for performing the following duties, but not limited to:
Endpoint Support
Provide comprehensive endpoint support for Veralto Corporate associates and executives, primarily using Dell Latitude devices.
Troubleshoot hardware and software issues as required
Windows 10 (and eventually 11) Troubleshooting
Microsoft Office Troubleshooting
Resolve Microsoft Office application related-issues
Help Troubleshoot Microsoft 365 back end issues
Assist associates with office on their mobile phones as needed
New Employee Onboarding and Endpoint Configuration
Work with HR to provide an all-encompassing onboarding presentation to new hires that outlines our policies and processes
Provision new endpoints using Windows Autopilot / Microsoft Intune
Cross-Functional Team Collaboration (IT / HR / Finance / Etc)
Collaborate with various Teams within the organization to ensure that our solutions meet their needs
Manage relationships between Veralto IT and its Operating Companies IT Departments
Co-Manage and Collaborate with Verlato Operating Companies on co-location sites throughout APAC
AV Systems Management and Troubleshooting
Manage and troubleshoot AV systems within the corporate office such as Microsoft Teams Rooms, Jabra Speakers, Jabra Headsets, etc.
Documentation and Knowledge Sharing
Create and maintain documentation which includes Standard Operating Procedures (SOPs), Standard Work, and Knowledge Base articles
Basic Network Troubleshooting
Conduct basic network troubleshooting at the corporate office, and provide smart hands support for the Network Engineering Team as required
Ticket Management
Monitor, manage, and complete incidents in Jira IT Service Management for all Veralto Corporate associates.
Global Collaboration
Participate/Lead in daily management meetings and support attainment of quality and delivery metrics within IT Operations
Work with IT Operations peers globally to coordinate support as necessary for other offices and traveling Corporate associates.
Work with Global Service to ensure quality of service
Vendor Management
Work with the various vendors that are engaged within the Veralto co-location sites to ensure business continuity
Requirements:
At least 5 years of relevant experience, 10 years preferred.
Senior-level experience in IT support is preferred, but candidates with exceptional soft skills/ professionalism and less experience will also be considered.
Strong problem-solving and analytical skills.
Strong end user support and process experience
Excellent communication and interpersonal skills, including presentation experience.
Proficiency with Dell Latitude devices, Microsoft Office, and Windows operating systems.
Prior experience with AV systems and network troubleshooting is a plus.
Self-motivated and able to work independently or lead a team effectively.
A commitment to providing exceptional customer service and support.
Strong Written and Verbal fluency at both English and Mandarin
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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