Being part of the APAC BSC team who are supporting our portfolio of branded hotels. The team serves as the front-line contact/response on any question about Brand Standards and Initiatives, as well as Tools and Resources for the commercial, guest experience, or operational use. The current portfolio of APAC portfolio of branded hotels covers 358 trading hotels (non-MLAs), and we are now expanding our support to 376 MLAs.

What will I be doing?

As team members of the APAC BSC team, you will work collaboratively across the Brand Support team to activate support strategies aimed at improving initiative activation, resource and platform adoption, and enhanced delivery of service. A detailed induction and training program will support you to successfully onboard into this position.

The day-to-day responsibilities of this position include:

· First point of contact for MLA above property teams, who are providing daily operational support to individual hotels, for both reactive and proactive opportunities such as Hilton system and application approvals.

· Examples include hotel name changes, PiM updates, IDM management, Hilton direct channel trouble shootings, Reporting / engagement & trend support, HWS escalations.

· Work with respective brand management team for additional as needs evolve - which at times may include pre-opening hotel tracking and administrative support

· Partner with the MLA partners to ensure the back-end central support components are used and maximized. (ie, Targeted Coaching Emails, The Lobby, SharePoint, GEN/BOOST, Connect with Hilton, etc)

· Content/resources and platform maintenance.

· Ability to build positive relationships both internally and externally

· Develop and maintain positive working relationships with partners, be able to feedback, and address concerns and solutions

Other tasks part of this position:

· Work with MLA partners to coordinate additional support where needed.

· Regularly participate in brand/enterprise educational opportunities to improve your knowledge/skills

· Strives in a fast-paced environment with an optimistic “can do” approach to requests and tasks.

· Work cross-functionally to ensure alignment around support activations.

We are looking for self-starters, who are passionate about hospitality and love the opportunity to deliver unique and customized support resources and platforms.

· Detail orientation backed by an ability to prioritize activities efficiently

· Responsiveness and reactiveness with understanding

· Multi-task day-to-day job functions while supporting/solving escalations generated from multiple sources by setting priorities and ensuring transparent communication with all stakeholders.

· Accountable individuals who take ownership of projects and effectively communicate results

· Time management skills to ensure efficient responses to cross-functional team collaboration requests.

· Capable of diplomatic and poised communication with all stakeholders

· Able to work occasional overtime when faced with critical deadlines.

· Ability and willingness to learn new tools and systems.

· Ability to support translation works as needed.

· Understanding of local enterprise culture and ways of working is preferred.

· Be a team player.

Required

· English and Chinese (fluent written and spoken) are mandatory.

· Strong working knowledge of Microsoft Suite of tools, excelling in Excel and PowerPoint applications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Universities

Title: Intern, MLAs, Brand Support Center (BSC) – APAC

Location: null

Requisition ID: APA014EE

EOE/AA/Disabled/Veterans