Description:

• Ensures consistent guest recognition and takes charge of loyalty guest's amenities in corporation with World of Hyatt Program. Maintains a relevant and most updated guest history database.

• Make sure the necessary service recovery is provided when required to ensure that our Guests issues have promptly been resolved and their expectations have been met & exceeded

• Maintains positive guest and associate interactions with good working relationships.

• Personally and frequently, interact with guests and confirm that they are receiving the best possible service during their stay with us.

Qualifications:

Ideally with a relevant degree or diploma in Business management or Hospitality/Tourism management. Minimum 2 years work experience in Rooms Division on Assistant Manager level. Good problem solving, administrative and interpersonal skills are a must.

Primary Location: CN-31-Shanghai

Organization: Andaz Xintiandi, Shanghai

Job Level: Full-time

Job: Front Office

Req ID: SHA003569

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.