Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Shanghai Training and Flight Services is seeking for a Customer Integration Management Specialist to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. Leads pro forma customer training conferences and direct sale resource planning conferences. This position is based in Shanghai, China.

Position Responsibilities:

• Contract Management – Responsible for managing, recording, and communicating customer contractual terms such as products, current pricing, methods of payment, annual escalation data, amendments, and contract duration's.

• Account Management – Works to ensure proper internal processes are followed while resolving requests for quotes and maintaining training credit balances. Conducts routine account audits and maintains systems to ensure data integrity.

• Campus Support – Works directly with internal and external customers to address concerns while at training campuses and acts as a liaison to connect the right stakeholders required to find acceptable solutions for Boeing and the customer. Builds and maintains positive internal and external customer relationships.

• Problem Solving - Troubleshoots and solves various customer and account issues as they arise by leveraging knowledge of customers, contracts, and internal and external contacts.

• Planning and Forecasting - Supports forecasting of customer requirements while working with Customer Program Managers and Training Schedulers. May be required to help prepare for or attend conferences with customers where planning of training is conducted.

• Works cross functionally to ensure all stakeholders are prepared to execute customer training.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience in cross-functional leadership, collaborative problem solving, building lasting relationships & proficiency in written and verbal communication.

• Excellent organizational skills and attention to detail

• Establishes, maintains, and expands network to address customer needs and keep lines of communication open.

• Ability to manage large volumes of data.

• Knowledge of the airline / aerospace industry is preferred.

• Proficient in Microsoft Office Suite with an emphasis in Excel, PowerPoint, and Word.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor degree or higher

• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations.

• Prior experience in a Multi-national company / American company is preferred.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization:

• Candidates must be legally authorized to work in China.

• Employer will not sponsor applicants for employment visa status. Benefits and pay are determined at the local level and are not on Boeing US-based payroll.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 (https://www.thevaluable500.com/) and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.